Sonia Montenegro
MESQUITE,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
The University Of Texas Medical Branch
Pearland, Texas
05.2005 - 03.2017
- Assisted patients with scheduling appointments and managing inquiries.
- Provided information about services and resources within the medical branch.
- Trained new team members on customer service protocols and tools.
- Maintained accurate documentation of patient interactions and feedback.
- Managed incoming calls, directing them to appropriate departments effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Receptionist
Dr. Marissa C. Indigo
Edinburg, Texas
06.2003 - 08.2004
- Greeted patients warmly and assisted with check-in procedures.
- Managed multi-line phone system and directed calls appropriately.
- Scheduled appointments efficiently using practice management software.
- Maintained patient records and ensured confidentiality compliance.
- Processed insurance information and verified patient eligibility accurately.
- Organized office supplies and maintained a clean reception area consistently.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ 06.2010 - 06.2012
Medical Assistant - Front Office Specialist
South Texas Training Academy
Pharr, TX 08.2001 - 05.2002
GED
San Marcos, TXSkills
- Electronic health records
- Appointment scheduling
- Customer complaint resolution
- Patient information management
- Insurance verification
- Team training
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Prioritization
- Multitasking and organization
- Scheduling
- Computer proficiency
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Associate of Arts - Business
University of Phoenix
06.2010 - 06.2012
Customer Service Representative
The University Of Texas Medical Branch
05.2005 - 03.2017
Front Desk Receptionist
Dr. Marissa C. Indigo
06.2003 - 08.2004
Medical Assistant - Front Office Specialist
South Texas Training Academy
08.2001 - 05.2002
GED