Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

SONIA MOORE

Gary,IN

Summary

Strong ability to remain calm and confident in the most adverse and stressful working conditions. Revised and implemented various process improvements with management at Lake County Community Correctional, such as improved training and safety management for inmates and other personnel. Trained new hires for multiple roles and chosen by management teams to represent company goals. Decision-Making Adaptability Microsoft Office, Conflict Resolution Problem Solving Communication Project Management Skilled [Job title] brings expertise in documentation, reporting and compliance. Top skills in organizing materials, prioritizing tasks and building relationships with staff, students and parents. 3-year track record of success in education. Attentive Paraprofessional Educator skilled in monitoring student activities to facilitate positive and supportive learning environment. Bring 2 years of classroom management and teacher support. Friendly and outgoing student based focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver. Experienced Paraprofessional eager to help students excel. Thrilled to assist teachers with diverse needs to facilitate best possible educational environment. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.

Overview

7
7
years of professional experience

Work History

Substitute Paraprofessional

Chicago Public Schools CPS
Chicago, IL
12.2021 - Current
  • Reduce conflict and negative outburst using active and effective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect
  • Maintain confidentiality of employees, volunteers, and program participants to ensure safety
  • Collaborate with other staff, foster parents, and the community to develop and implement mentoring program for youth in care
  • Deliver and submit required documents according to agency/DCFS policies and procedures.

Advocate Specialist

Lawrence Hall
Chicago, IL
12.2020 - 01.2022
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Answered as many as 20-30 calls each day focused on answering questions and resolving client issues.
  • Coordinated with colleagues to oversee special requests made by customers such as assisting with sibling visits, and transporting of youth.
  • Served as point of contact for customers and worked to resolve various issues.
  • Attended seminars and meetings to represent interests and perspective of company's customer base.
  • Performed research activities to understand consumer needs and opportunities to inform and validate ideas (prototypes, wireframes and sketches).
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Corrections Officer

Lake County Community Correctional
Crown Point, IN
10.2018 - 09.2021
  • Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
  • Exceeded company expectations by creating a monthly calendar of events that improved daily interactions and recognized employee accomplishments
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
  • Daily programming and implementation of company protocols increasing the overall safety of inmates and all personnel
  • Deescalated violent situations in a swift and controlled manner, responding quickly to medical emergencies and inmate disturbances.

Corrections Officer

Westville Correctional Facility
Westville, IN
06.2016 - 10.2018
  • Accomplished maintaining the custody, control, care, job training, and work performance of over 150 inmates in detention and sentenced correctional facility
  • Supervised inmate activities and always maintained correct physical head count
  • Inspected assigned areas for conditions that threaten safety and security
  • Completed forms and reports and maintained appropriate logbooks
  • Coordinated and communicated with other area Correction Officers to exchange pertinent
  • Observed inmates and made recommendations concerning medical and psychiatric referrals.

Intern

South Suburban Mayors & Managers
Hazel Crest, IL
11.2015 - 06.2016
  • Support for their Grass Roots Campaign fundraiser, responsible for all correspondence to donors which resulted in substantial amount of resources
  • Set up all fundraisers for the next calendar year
  • Provide office support; faxing, emails, copies, meeting set up
  • Completed and submitted all necessary forms including updating minutes of any and all meetings.

Education

Master of Arts - Public Administration

Governor State University
12.2021

Bachelor of Arts - Interdisciplinary Studies

Governor State University
Univeristy Park
05.2016

Skills

  • Educational assistance
  • Interdisciplinary team collaboration
  • IEP compliance
  • IEP management
  • Student needs support
  • Faculty support
  • Smartboard
  • Student inclusion
  • Classroom management
  • Behavior improvements
  • Teacher Support
  • Teacher collaboration

Affiliations

NSLS, Honors Society, Governors State University, University Park, IL, 10/2021

Languages

English
Professional Working

Timeline

Substitute Paraprofessional

Chicago Public Schools CPS
12.2021 - Current

Advocate Specialist

Lawrence Hall
12.2020 - 01.2022

Corrections Officer

Lake County Community Correctional
10.2018 - 09.2021

Corrections Officer

Westville Correctional Facility
06.2016 - 10.2018

Intern

South Suburban Mayors & Managers
11.2015 - 06.2016

Master of Arts - Public Administration

Governor State University

Bachelor of Arts - Interdisciplinary Studies

Governor State University
SONIA MOORE