Sonia Ortega
Hialeah,FL
Summary
Accomplished Security Supervisor with a proven track record at Work International Security, demonstrating exceptional team leadership and staff management skills. Excelled in maintaining safety and security, achieving a significant reduction in security threats. Skilled in operational efficiency and fostering positive client relationships, ensuring high-quality service delivery and operational excellence.
Overview
25
25
years of professional experience
Work History
Security Supervisor
Work International Security
05.2019 - 09.2024
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Receptionist
Danesi USA
09.2015 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Machine Operator Assembler
Boston Scientific
02.2000 - 04.2013
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Maintained equipment performance by lubricating and cleaning components.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
Camilo Sin Fuego
Habana, Cuba 08.1974
Skills
- Team Leadership
- Safety and security procedures
- Staff Management
Timeline
Security Supervisor
Work International Security
05.2019 - 09.2024
Receptionist
Danesi USA
09.2015 - 02.2019
Machine Operator Assembler
Boston Scientific
02.2000 - 04.2013
High School Diploma -
Camilo Sin Fuego
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