Sonia Oseguera-Morfin
Ridgecrest,CA
Summary
Dependable professional with track record of success, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Client Relationship Consultant
US Bank
Ridgecrest, Ca
09.2024 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Maintained cash drawer balance throughout shifts.
- Collaborated with team members to ensure smooth operations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Receptionist
Whiting Family Dental
Ridgecrest, CA
05.2022 - 09.2024
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
- Coordinated patient intake forms and verified insurance information promptly.
Sales Representative
Premium Wireless
Ridgecrest, CA
07.2019 - 11.2020
- Educated customers on promotions and services to drive sales opportunities.
- Assisted in training new employees on sales techniques and company policies.
- Developed customized sales techniques to successfully sell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier
Drive Thru Dairy
Ridgecrest, CA
10.2018 - 07.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collaborated with team members to improve workflow during peak hours at the drive-thru.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided friendly customer service while taking orders and answering questions.
Waitress
Taqueria Bernardino
Ridgecrest, CA
06.2018 - 09.2018
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Chaffey High School
Ontario, CASkills
- Client engagement
- Continuous improvement
- Decision-making
- Software troubleshooting
- Sales strategy
- Goal setting
- Attention to detail
- Team collaboration
Timeline
Client Relationship Consultant
US Bank
09.2024 - Current
Receptionist
Whiting Family Dental
05.2022 - 09.2024
Sales Representative
Premium Wireless
07.2019 - 11.2020
Cashier
Drive Thru Dairy
10.2018 - 07.2019
Waitress
Taqueria Bernardino
06.2018 - 09.2018
Chaffey High School