Sonia Paulino
Summary
Dynamic sales and customer service professional with a proven track record in communication and negotiation. Committed to delivering exceptional customer experiences while leveraging in-depth product knowledge to create tailored solutions that enhance loyalty, retention, and revenue. Expertise in training, managing, coaching, and mentoring teams, fostering collaboration and excellence across all organizational levels. Recognized for effective engagement with both staff and clients, driving results through strong interpersonal relationships.
Overview
5
5
years of professional experience
Work History
Product Specialist
Prestige Toyota of Kingston
01.2025 - Current
- Guided customers through the vehicle selection process by assessing needs, explaining features, and recommending appropriate models.
- Delivered engaging product demonstrations and test drives to highlight key performance, safety, and technology features.
- Negotiated pricing, financing, and trade-in options to ensure customer satisfaction while achieving dealership sales targets.
- Maintained in-depth knowledge of Toyota product line, industry trends, and competitor offerings to provide informed recommendations.
- Cultivated lasting customer relationships, generating referrals and repeat business through consistent follow-up and service.
- Collaborated with finance and service departments to ensure seamless delivery of vehicles and post-sale support.
Automotive Receptionist
SP Auto Service Center
01.2021 - 01.2024
- Serve as first point of contact, greeting customers and managing a high-volume, multi-line phone system.
- Schedule service appointments and coordinate with advisors/technicians to ensure timely vehicle repairs.
- Maintain and update databases with accurate vehicle pricing, discounts, and customer records.
- Assist customers with financing options and resolve inquiries or concerns promptly.
- Ensure compliance with safety procedures and accurate completion of vehicle sales paperwork.
- Build and maintain strong customer relationships, contributing to high satisfaction and repeat business.
Education
GED -
Dutchess Community College
Poughkeepsie, NYSkills
- Customer Service & Administrative Support
- Excellent Written & Oral Communication
- Problem Solving & Adaptability
- Organizational & Leadership Skills
- Accurate Data Entry & Proofreading
- Emotional Intelligence & Active Listening
- Bilingual: English & Spanish
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
- Cooking
- Volunteering at my Local Church
- Spending Time with Family
- Listening to Music
Timeline
Product Specialist
Prestige Toyota of Kingston
01.2025 - Current
Automotive Receptionist
SP Auto Service Center
01.2021 - 01.2024
GED -
Dutchess Community College