SONIA PHUYAL
SILVER SPRING,MD
Summary
Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis with proven ability to work in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
21
21
years of professional experience
Work History
Dental & Medical Billing Manager
Greenbelt Oral & Facial Surgery
06.2020 - Current
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Monitored compliance with industry regulations to mitigate risks associated with audits and penalties.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
Office Administrator/ Billing Specialist
Ophthalmology Institute
03.2015 - 01.2020
- Make and follow up patient schedule Maintain/update patients' chart and billing documents File insurance claim for every client Receive/Enter payments from insurance company and clients Prepare clients billing statement weekly Answer patients/vendors call and manage calendar Fax/Maintain proofs medical info.
- Observed and documented patient status and reported patient complaints to the case manager.
- Recorded and filed patient data and medical records.
- Thoroughly investigated past due invoices and minimized number of unpaid accounts.
- Carefully reviewed medical records for accuracy and completion as required by insurance companies.
- Prepared prescription refill requests on behalf of the physician.
- Monitored shared email in-boxes and ensured inquiries were addressed.
- Accurately entered procedure codes, diagnosis codes and patient information into billing software.
- Received, organized and maintained all coding and reimbursement periodicals and updates.
- Confirmed patient information, collected copays and verified insurance.
- Thoroughly reviewed remittance codes from EOBS/AR's.
- Applied payments, adjustments and denials into medical manager system.
Medical Intern /Assistant
Peninsula Region Medical Center
08.2014 - 01.2015
- Collaborate with shift RN Prepare care plan for each individual patient Maintain patient's charts and Physical assessments Take patients vitals every six hours (Q6H) Educate patients on required care through Lexicom Coordinate with Physicians, Surgeons, OTs, PTs, RTs and CNLs.
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
- Supported patients with customized patient teaching tools.
- Maintained all confidential personnel files, licensing and CPR compliance records.
- Instructed patients and family members on proper discharge care.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Monitored patients with acute conditions.
- Provided necessary health education training for patients.
- Measured urine specimens and delivered them to the laboratory.
- Administered simple range of motion exercises.
- Assisted with ADLs.
Intern
Peninsula Regional Medical Center
08.2014 - 12.2014
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Volunteer
Adventist Hospital
01.2014 - 05.2014
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
Administrative/Accounting Assistant/ Front Desk Specialist
Columbia Country Club
05.2011 - 08.2013
- Utilized Jonas Accounting system to execute billing, sales, inventory, and updates.
- Collaborated with Assistant Controller in billing of members and vendors.
- Assist Payroll with Checks Distribution and required documents collection for employment.
- Generate/Maintain electronic spreadsheets on Life Insurance Beneficiaries, Pension Plans, I-9 forms, etc.
- Record Accounts Payable/Accounts Receivable Checks and Transactions.
- Edit/Update selected department operational areas.
- Generate/Maintain end of the month Inventory.
- Maintain records of sales & Amusement Taxes monthly.
- Act as a mediator between Members and Club Officials.
Tutor
Literacy Council Of Montgomery County
01.2010 - 03.2012
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Senior Teacher
Lone Oak Montessori School
08.2007 - 08.2010
- Managed class of 30 students ages 3-6 during activities, meals, lessons, etc.
- Planned, prepared, and presented daily teaching modules to students.
- Implemented and supervised appropriate student behavioral guidance practices.
- Communicated with parents regarding student behavior and academic progress.
Assistant Shift Manager
McDonald's
09.2004 - 08.2008
- Trained staff on work procedures Supervised store and a team of 10 - 15 employees Handled cash transactions and transfers Executed day to day operation Maintained a high lead standard in customer service.
Assistant Teacher
Lone Oak Montessori School - Potomac, Maryland
08.2003 - 08.2007
- Collaborated with lead teacher for planning, teaching, and supervising children ages 3-6.
- Attended parent-teacher meetings and informed parents about student behavior.
- Organized thematic activities and events.
Education
Bachelor of Science - Nursing
University of Maryland - Baltimore
Baltimore, MD05.2024
B.S - Health Systems Management
University of Baltimore
Shady Grove, MD2010
Skills
- Maintains strict confidentiality Electronic Medical Record (EMR) software
- Knowledge of HMOs, Medicare and Medicaid- Ophthalmology billing/coding expertise
- Extensive anatomy/physiology knowledge Medical Manager Software (Mastermind, Kareo, and CS WinOMS)
- Accounting system, Maintain records
- Accounts Payable & Receivables Sales
- Anatomy, Statistics
- AR, Supervising
- Case manager, Teacher
- Customer service
- Medical manager
- Coding
- Insurance billing specialist
- Billing specialist
Affiliations
- Member, Alumni Association (University of Baltimore)
- CPR/AED Certified 2003-2019
- Licensed Zumba Instructor 2014- Current
- English Tutor, LCMC 2008-2011
- Intern/Volunteer, WAH 2009-2010
- Servesafe Certification 2006- 2011
- Recipient of the AFCEA Award 2010
Timeline
Dental & Medical Billing Manager
Greenbelt Oral & Facial Surgery
06.2020 - Current
Office Administrator/ Billing Specialist
Ophthalmology Institute
03.2015 - 01.2020
Medical Intern /Assistant
Peninsula Region Medical Center
08.2014 - 01.2015
Intern
Peninsula Regional Medical Center
08.2014 - 12.2014
Volunteer
Adventist Hospital
01.2014 - 05.2014
Administrative/Accounting Assistant/ Front Desk Specialist
Columbia Country Club
05.2011 - 08.2013
Tutor
Literacy Council Of Montgomery County
01.2010 - 03.2012
Senior Teacher
Lone Oak Montessori School
08.2007 - 08.2010
Assistant Shift Manager
McDonald's
09.2004 - 08.2008
Assistant Teacher
Lone Oak Montessori School - Potomac, Maryland
08.2003 - 08.2007
Bachelor of Science - Nursing
University of Maryland - Baltimore
B.S - Health Systems Management
University of Baltimore
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