Xochilt M. Trejo
Prince Frederick,MD
Summary
Open and positive communicator with 10+ years of experience.
Fluent in both English and Spanish. Seeking growth and practical experience in problem solving and providing excellent customer service.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Greenbelt oral and facial surgery
Greenbelt, MD
09.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Dental Office Manager
Maryland Oral Surgery Associates
Greenbelt, MD
09.2018 - 05.2020
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Assisted in training new employees on office policies and procedures related to dental services.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
La Casa Del Mofongo
Silver Spring, MD
06.2015 - 09.2019
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Minimized staff turnover through appropriate selection, orientation and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2010
Emergency Medical Technology
University of Maryland - College Park
College Park, MDSkills
- Flexible
- Staff Training and Development
- Time Management
- Excellent Team Player
- Problem-Solving
- Bilingual in Spanish
- Exceptional Multi-Tasker
- Excellent Communication Skills
Languages
Spanish
Native/ Bilingual
Accomplishments
- CPR/AED Certified
- Phlebotomy Certified
- Xray Certified
- HIPPA Certified
References
References available upon request.
Timeline
Front Desk Receptionist
Greenbelt oral and facial surgery
09.2022 - Current
Dental Office Manager
Maryland Oral Surgery Associates
09.2018 - 05.2020
Manager
La Casa Del Mofongo
06.2015 - 09.2019
High School Diploma -
Montgomery Blair High School
Emergency Medical Technology
University of Maryland - College Park