Xochilt M. Trejo
Prince Frederick,MD
Summary
Open and positive communicator with 10+ years of experience.
Fluent in both English and Spanish. Seeking growth and practical experience in problem solving and providing excellent customer service.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Greenbelt oral and facial surgery
Greenbelt, MD
09.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Dental Office Manager
Maryland Oral Surgery Associates
Greenbelt, MD
09.2018 - 05.2020
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Assisted in training new employees on office policies and procedures related to dental services.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
La Casa Del Mofongo
Silver Spring, MD
06.2015 - 09.2019
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Minimized staff turnover through appropriate selection, orientation and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2010
Emergency Medical Technology
University of Maryland - College Park
College Park, MDSkills
- Flexible
- Staff Training and Development
- Time Management
- Excellent Team Player
- Problem-Solving
- Bilingual in Spanish
- Exceptional Multi-Tasker
- Excellent Communication Skills
Languages
Spanish
Native/ Bilingual
Accomplishments
- CPR/AED Certified
- Phlebotomy Certified
- Xray Certified
- HIPPA Certified
References
References available upon request.
Timeline
Front Desk Receptionist
Greenbelt oral and facial surgery
09.2022 - Current
Dental Office Manager
Maryland Oral Surgery Associates
09.2018 - 05.2020
Manager
La Casa Del Mofongo
06.2015 - 09.2019
High School Diploma -
Montgomery Blair High School
Emergency Medical Technology
University of Maryland - College Park
Similar Profiles
SONIA PHUYALSONIA PHUYAL
Dental & Medical Billing Manager at Greenbelt Oral & Facial SurgeryDental & Medical Billing Manager at Greenbelt Oral & Facial Surgery
Jordan WalkerJordan Walker
Front Desk Coordinator at Lexington Facial And Oral SurgeryFront Desk Coordinator at Lexington Facial And Oral Surgery
Parisia FieldsParisia Fields
Oral Surgery Assistant at Atlanta Oral & Facial SurgeryOral Surgery Assistant at Atlanta Oral & Facial Surgery