Sonia Ramirez
Saint Augustine
Summary
Dynamic operations professional with a strong background in customer service and event logistics. Skilled in coordinating complex tasks and developing process improvements that drive team performance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
AXIOM Staffing Group
Jacksonville, FL
02.2025 - Current
- Coordinated daily operational activities to enhance workflow efficiency.
- Assisted in developing and implementing process improvements for client projects.
- Maintained accurate records and documentation for compliance purposes.
- Collaborated with team members to resolve operational challenges effectively.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payroll for employees, ensuring timely and accurate compensation.
- Maintained employee records in payroll systems, supporting data integrity and compliance.
- Facilitated onboarding processes for new employees, ensuring a smooth transition into company culture.
Family Event Coordinator
First Coast YMCA
Saint Augustine, FL
07.2019 - 02.2025
- Coordinated logistics for events, ensuring effective scheduling and resource management.
- Developed event budgets, optimizing costs while maintaining quality standards.
- Analyzed post-event feedback to enhance future program offerings and attendee satisfaction.
- Coordinated schedules and timelines for events.
- Developed engaging lesson plans aligned with curriculum standards.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted with resolving payroll discrepancies, enhancing employee satisfaction and trust.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Hired employees and initiated new hire paperwork process.
Front Office Manager
Marriott
Saint Augustine, FL
06.2017 - 05.2022
- Supervised front office operations, ensuring optimal guest experiences and adherence to brand standards.
- Trained and mentored front desk staff, enhancing service delivery and team performance.
- Implemented efficient check-in/check-out procedures, reducing wait times for guests.
- Managed daily payroll and budgeting processes, maintaining accurate financial records.
- Developed guest satisfaction initiatives, driving positive feedback and repeat business.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, FL07-2026
High School Diploma -
Allen D Nease High School
Ponte Vedra, FL05-2016
Skills
- Payroll administration
- Operations management
- Scheduling management
- Fluent spanish
- Event promotion
- Logistics planning
Certification
- First Aid/CPR Certified
- CTC - Certified Travel Counselor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Coordinator
AXIOM Staffing Group
02.2025 - Current
Family Event Coordinator
First Coast YMCA
07.2019 - 02.2025
Front Office Manager
Marriott
06.2017 - 05.2022
Bachelor of Science - Psychology
University of North Florida
High School Diploma -
Allen D Nease High School