Sonia Rondan
Gainesville,GA
Summary
Dynamic Shift Leader at Einstein Brothers Bagels with expertise in employee training and cash handling. Proven ability to enhance customer satisfaction through effective conflict resolution and sales analysis. Skilled in maintaining safety protocols and managing inventory, driving operational excellence in fast-paced environments. Committed to fostering a collaborative workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Einstein Brothers Bagels
San Diego, CA
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned duties for various positions and provided backup at key times.
- Received shipments and helped organize product inventory.
- Completed daily cycle counts and full inventory audits.
- Account receivable
Cashier
Corner Bakery Cafe
San Diego, CA
04.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
McDonald's
San Diego, CA
08.2018 - 06.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Madison High School
San Diego05-2014
Skills
- Employee training
- Cash handling
- Inventory management
- Point of sale
- Food safety
- Customer service
- Sales analysis
- Conflict resolution
- POS system operation
- Safety processes and procedures
- Inventory counts
- Shift paperwork completion
- Issue resolution
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
Timeline
Shift Leader
Einstein Brothers Bagels
08.2022 - Current
Cashier
Corner Bakery Cafe
04.2020 - 12.2022
Cook
McDonald's
08.2018 - 06.2019
High School Diploma -
Madison High School