Sonia Santos
Westerville
Summary
An enthusiastic worker committed to offering exceptional service to customers. Offering good customer service experience, selling tactics, rapport building skills, and reliability. Exceeds expectations and ready to use skills to drive success and grow as an employee and individual.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Windsor Fashions
Columbus
01.2026 - 03.2026
- Lead the store in the absence of the store manager as well as making sure the sales goal for that specific day was met.
- Utilized multi-tasking and communication skills to manage the sales floor and associates while keeping up with high volume traffic.
- Actively showed attentiveness of the customers in the store to ensure there was no theft.
Keyholder
Lovisa
Beachwood Mall
08.2025 - 11.2025
- Built rapport and customer relationships
- Set and drove daily sales goals
- Met daily store and individual sales goals
- Trained associates on opening and closing procedures
- Completed daily merchandising projects and product moves around the store.
- Made nightly cash deposits
Sales associate
Buckle
Easton Mall
10.2023 - 02.2025
- Met daily sales goals
- Built rapport and customer relationships
- Completed daily Merchandising projects
- Upkeep and maintain store cleanliness
- Attend annual inventories and floorsets
Education
Highschool diploma -
Westerville North Highschool
Westerville North11 2024
Skills
- Customer service
- Rapport building
- Sales goal achievement ability
- Leadership
- Cash handling procedures
- Employee training
- Merchandising strategies
- Retail operations
- Attention to detail
- Drawer counting
Languages
Portuguese
Professional
Spanish
Limited
Timeline
Assistant Manager
Windsor Fashions
01.2026 - 03.2026
Keyholder
Lovisa
08.2025 - 11.2025
Sales associate
Buckle
10.2023 - 02.2025
Highschool diploma -
Westerville North Highschool