Sonia Schaffer
Ocala,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused professional with successful 20+ year career in CSM WalMart industry. Dynamic and successful at applying skills in busy environments.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Walmart
Tampa, FL
11.1999 - 05.2019
- Maintained knowledge of company products and services to resolve complaints and concerns promptly.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
Education
High School Diploma -
Punta Pinitan Siruma Camarines Sur
Philippines 06.1989
Skills
- Loss Prevention
- Sales Proficiency
- Skilled Multi-Tasker
- Customer Retention
Timeline
Customer Service Manager
Walmart
11.1999 - 05.2019
High School Diploma -
Punta Pinitan Siruma Camarines Sur
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