Sonia Siqueira

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

Duties included greeting and assisting customers with purchases, introducing new products and services, stocking, organizing inventory with accuracy, maintain accurate and attractive displays.

• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Replenished ATM funds in empty canisters prior to validation process.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.