Sonia Spurlock
Royal Farms
Washington,DC
2
Languages
1
Certification
5
years of professional experience
Results-oriented Team Leader experienced in supervision, staff training, and customer service. Achieved operational efficiency and improved customer satisfaction through effective process improvements and streamlined service quality. Focused on motivating teams and enhancing performance through strategic communication and leadership.
Work History
Team Leader
3 Years 2 Months- Empowered team members by delegating multiple responsibilities according to individual strengths and areas of expertise.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels, facilitating timely restocking to meet customer demand consistently.
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service best practices and operational procedures.
Department Lead
1 Year 10 Months- Assessed employee performance through evaluations, providing actionable feedback to drive productivity improvements.
- Managed inventory levels and implemented supply rotation strategies to ensure product availability.
- Designed and implemented displays while instructing staff on promotional details to enhance customer engagement.
- Optimized inventory management processes to enhance product availability and minimize stock discrepancies.
- Oversaw daily operations to guarantee adherence to corporate policies and safety standards.
- Facilitated team development through targeted training and mentorship initiatives to enhance collaboration.
Education
High School Diploma
Skills
Staff training
Team motivation
Customer service
Employee engagement
Coaching techniques
Problem-solving
Inventory management
Attention to detail
Client engagement
MS office
Computer skills
Data analysis
Accomplishments
- Supervised team of ten staff members.
- Documented and resolved theft which led to arrest.
- Collaborated with team of seven in the development of Modular Teams.
Certification
- Food Handler License, Royal Farms - June 30,2025
- Train the Trainer Certification-January 20, 2026
- Inventory and Cash Control-January 20, 2026
Languages
English
Professional Working
Spanish
Elementary
Timeline
Team Leader
Royal Farms
06.2023 - CurrentRead More
Department Lead
Walmart
05.2021 - 03.2023Read More
Frank W. Ballou High School
High School Diploma
Read More