Sonia Strout

Analyzed monthly tax and insurance data to ensure compliance and accuracy.

Reviewed and processed tax and insurance drop requests, ensuring adherence to company policies and regulatory standards.

Managed processing of returned mail to ensure efficient handling of undeliverable items.

• Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
• Maintained strong relationships with borrowers, fostering trust and increasing referral business.
• Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
• Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
• Streamlined mortgage application processes for quicker turnaround times, enhancing customer satisfaction.
• Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
• Facilitated successful closings by effectively communicating with all parties involved in the transaction process.
• Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.

• Processed non-post payments accurately and efficiently, ensuring proper allocation and resolution of exceptions in accordance with internal controls and regulatory guidelines.
• Delivered timely daily and monthly financial reports to support management decision-making and operational planning in a banking environment.
• Processed and recorded mortgage discharges with the Registry of Deeds, ensuring timely and accurate release of liens in compliance with legal and regulatory requirements.
• Conduct audits of members’ escrow accounts and perform annual financial analyses.
• Assisted in clearing post-closing audit exceptions by researching and correcting file deficiencies.

• Oversaw daily escrow operations, ensuring timely and accurate payment of customers’ tax and insurance bills in compliance with regulatory and lender requirements.
• Processed monthly private mortgage insurance (PMI) bills, ensuring accurate billing, timely payments, and compliance with investor and regulatory guidelines.
• Performed escrow account reconciliations and annual escrow analyses to ensure accurate disbursements, compliance with RESPA guidelines, and proper customer account maintenance.
• Process 1098’s – update information on computer system
• Handled daily mail related to financial documents and customer accounts, ensuring secure and timely processing in accordance with internal procedures.
• Analyzed loan servicing data and generated detailed reports for Freddie Mac and Fannie Mae, utilizing servicing platforms and investor reporting tools.
• Processed high volumes of new loan boarding with a focus on accuracy, timeliness, and adherence to internal controls.