Sonia Tapia
Cochranville,PA
Overview
12
12
years of professional experience
Work History
Shift Leader
Summer wood tacobell
Avondale , Pa
08.2012 - 05.2024
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shi
TacoBell summer wood
Avondale , Pa
08.2012 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Kennett High School
Kennett Square, PA06-2028
Skills
- Quality control assurance
- Equipment Troubleshooting
- Customer Service Management
- Sales Reporting
- Quality Inspections
- Drawer Assignments
- Assigning Work
- Staff Training and Development
- Account Management
- Inventory Counts
- Cash Handling
- Client Support
Timeline
Shift Leader
Summer wood tacobell
08.2012 - 05.2024
Shi
TacoBell summer wood
08.2012 - 05.2024
High School Diploma -
Kennett High School