Sonia Trejo
Houston
Summary
Results-driven assistant manager with expertise in team management, performance coaching, and customer service. Proven ability to enhance operational efficiency and resolve customer concerns, contributing to a positive service experience.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Memorial Hermann Healthcare System
Houston
11.2019 - Current
- Supervised daily parking operations and led a team to ensure safe, efficient service.
- Developed and managed employee schedules to ensure adequate coverage and service delivery.
- Trained and coached staff to achieve performance standards and elevate service quality.
- Monitor employee performance, conduct coaching, and promote a positive, team-oriented work environment.
- Participated in recruiting, interviewing, hiring, onboarding, and training of new employees.
- Resolve escalated customer concerns and implement solutions that improve the customer experience.
- Oversee cash handling, monthly audits, accounts receivable, monthly billing, and reconciliation of parking revenue.
- Collaborated with leadership to streamline operations, ensure compliance with policies, and align with department goals.
Customer Service Representative
Memorial Hermann Healthcare Systm
Houston
10.2009 - 11.2019
- Answers department telephone/intercom, routes calls or messages, and greets visitors.
- Resolved parking complaints by assisting cashiers to ensure customer satisfaction.
- Assist parking staff to meet daily operations requirements.
- Trained new staff to meet and exceed MH performance expectations.
- Processed monthly billing and closing tasks for department operations.
- Prepare master report for management.
- Managed employee transportation arrangements.
- Daily operations audit of cashier reports.
- Operated Pay in Lane and APS machines
- Audit of physician validation logs.
- Set up parking contracts for new employees/tenants.
- Prepare weekly schedules for department.
- Ensures safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management productivity and accuracy of practice.
Education
High School Diploma -
Sam Houston High School
Houston, TX06-1996
Skills
- Workforce management
- Staff supervision
- Employee development
- Team management
- Quality assurance
- Service optimization
- Task coordination
- Supplier relations
- Construction site logistics and operational planning
Timeline
Assistant Manager
Memorial Hermann Healthcare System
11.2019 - Current
Customer Service Representative
Memorial Hermann Healthcare Systm
10.2009 - 11.2019
High School Diploma -
Sam Houston High School