Sonia M. Salazar
Casa Grande,Arizona
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Case Manager
Community Bridges Inc.
Mesa, AZ
07.2024 - 04.2025
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and resources.
- Monitored client progress, adjusting interventions based on feedback and changing circumstances.
- Collaborated with multidisciplinary teams to facilitate access to community services and support networks.
- Conducted assessments to identify client eligibility for programs, enhancing service delivery efficiency.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
CASE MANAGER
Pinal-Gila Council for Senior Citizens
Casa Grande, Arizona
09.2021 - 06.2023
- Completed enrollment assessment, annual assessment and quarterly reviews to determine continued eligibility for Meals on Wheels Program/Attendant Care Services.
- Prepare reports and statistical data as assigned to assure compliance with Pinal-Gila Council for Senior Citizens, and State and Federal requirements.
- Prepared clients' discharge paperwork and coordinated discharge when clients no longer needed or preferred services.
- Monitored and evaluated case management services to ensure quality and effectiveness.
- Maintained accurate records of client progress and documentation of all contacts with clients.
CARE COORDINATOR
Pinal Hispanic Council
Coolidge, AZ
08.2020 - 09.2021
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Assisted clients with obtaining basic needs such as housing, food, transportation, behavioral and medical care.
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process.
- Prepared and maintained records and reports, such as billing statements, client services documentation, including client progress.
- Created individualized service plans for clients, incorporating short-term and long-term goals.
URGENT INTAKE SPECIALIST/CASE MGR
Arizona Counseling and Treatment Services
Arizona City, AZ
02.2015 - 11.2017
- Assess clients to determine if immediate psychiatric intervention was indicated.
- Provided information and referred individuals to public agencies and community services for assistance.
- Assisted in providing assessments of clients' mental health status and developed appropriate service plans.
- Maintained detailed records of all interactions between clients, families, referral sources, service providers and other entities involved in the intake process.
- Conducted thorough assessments of prospective clients to determine eligibility and appropriateness for services provided.
CASE MANAGER
Horizon Health and Wellness
Casa Grande, AZ
01.2009 - 05.2011
- Demonstrated success in building relationships with children clients and providing emotional support for no less that 95 children at a time.
- Monitored client compliance with medication regimens prescribed by physicians.
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy.
- Educated clients' parents on available community resources and how to access them effectively.
- Maintained clients' records by reviewing case notes and logging events and progress.
BEHAVIORAL HEALTH TECHNICIAN
Horizon Health and Wellness
Casa Grande, AZ
01.2001 - 08.2006
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers, to ensure comprehensive care for each client.
- Provided clients transportation to various medical and behavioral health appointments.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Ensured safety of all patients by closely monitoring them throughout the day and night shifts.
DOMESTIC VIOLENCE ADVOCATE
Against Abuse Inc.
Casa Grande, Arizona
10.2000 - 12.2002
- Received incoming crisis calls and completed phone prescreening to determine if the client should proceed to the shelter.
- Completed intake forms and reports in compliance with county and state regulations.
- Established a supportive environment in a 15 bed shelter for women and their children.
- Referred clients to supportive services, including mental health services, Arizona Health Care Cost Containment System and the Department of Economic Security.
- Performed routine daily services, including meal preparation and clean up.
YOUTH CARE WORKER/SHIFT LEADER
Southwest Key Program
Phoenix, AZ
02.1999 - 03.2000
- Supervised and mentored undocumented minors in a 72 bed shelter.
- Assisted in maintaining the shelter daily school schedule and day-to-day group activities.
- Supported a secure facility with hourly head counts and constant perimeter checks.
- Supported program leadership by attending meetings, providing feedback on student performance, and advocating for necessary resources.
- Monitored activities to maintain safe living and learning environment for youth.
Education
HIGH SCHOOL DIPLOMA - undefined
Casa Grande Union High School
Casa Grande05.1996
Skills
Problem-solving
Case management
Time management
Case documentation
Team collaboration
Certification
- CPR/ First Aid
- State of Arizona Fingerprint Clearance Card
Timeline
Case Manager
Community Bridges Inc.
07.2024 - 04.2025
CASE MANAGER
Pinal-Gila Council for Senior Citizens
09.2021 - 06.2023
CARE COORDINATOR
Pinal Hispanic Council
08.2020 - 09.2021
URGENT INTAKE SPECIALIST/CASE MGR
Arizona Counseling and Treatment Services
02.2015 - 11.2017
CASE MANAGER
Horizon Health and Wellness
01.2009 - 05.2011
BEHAVIORAL HEALTH TECHNICIAN
Horizon Health and Wellness
01.2001 - 08.2006
DOMESTIC VIOLENCE ADVOCATE
Against Abuse Inc.
10.2000 - 12.2002
YOUTH CARE WORKER/SHIFT LEADER
Southwest Key Program
02.1999 - 03.2000
HIGH SCHOOL DIPLOMA - undefined
Casa Grande Union High School