Sonia N. Lubna
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
G2 Secured Staff
Los Angeles, California
04.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained a clean and organized workspace to promote a professional environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Care Officer
Ibrahim Cardiac Hospital
Dhaka, Bangladesh
01.2017 - 11.2022
- Assisted patients with inquiries regarding medical services and appointments.
- Managed patient records using electronic health record systems.
- Coordinated communication between medical staff and patients for scheduling needs.
- Resolved patient complaints through effective listening and problem-solving techniques.
- Provided administrative support by processing forms and updating databases.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Resolved customer complaints quickly and efficiently.
Education
Master of Science - Social Science
Barisal BM College
Barisal, Bangladesh12-2004
Bachelor of Science - Social Sciences
Barisal BM College
Barisal, Bangladesh12-2002
Skills
- ERPT (LAX) - Emergency Response Planning Team
Languages
Bengali
Professional
Hindi
Professional
English
Professional
Timeline
Customer Service Representative
G2 Secured Staff
04.2024 - Current
Customer Care Officer
Ibrahim Cardiac Hospital
01.2017 - 11.2022
Master of Science - Social Science
Barisal BM College
Bachelor of Science - Social Sciences
Barisal BM College