Sonia Veronica Lara Gonzalez
San Jose,CA
Summary
Hardworking team leader offering 22 years of food service experience. Dedicated to food safety and top-notch customer service.
Capable Food Service Supervisor diligent in keeping team quality, speed and performance at top levels.
Food Service Supervisor with 14 years of experience. Effective at maximizing success of food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Food Service Supervisor
Sodexo USA
, CA
04.2022 - Current
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Rotated and replenished products in display cases.
Barista
Sodexo USA
San Jose, CA
09.2021 - 04.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Food Delivery Driver
Sodexo USA
San Jose, CA
04.2020 - 08.2021
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Provided excellent customer service throughout the delivery process.
Catering Assistant
Sodexo USA
San Jose, CA
02.2016 - 02.2020
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Ensured quality control of all food products before serving.
- Followed strict guidelines set forth by executive chef or management team when prepping ingredients or assembling dishes.
Catering Assistant
Bon Appetit Management
San Jose, CA
04.2015 - 02.2016
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Cleaned kitchen equipment and surfaces after each event.
- Maintained a safe working environment by adhering to safety protocols at all times.
Assistant Manager
Togos
San Jose , CA
08.2009 - 03.2015
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
High School Diploma -
Del Mar High School
San Jose, CA06-2002
Skills
- Staff Leadership
- Food Presentation
- Staff Supervision
- Inventory Management
- Ordering Supplies
- Sanitation Standards
- Fast learner
Timeline
Food Service Supervisor
Sodexo USA
04.2022 - Current
Barista
Sodexo USA
09.2021 - 04.2022
Food Delivery Driver
Sodexo USA
04.2020 - 08.2021
Catering Assistant
Sodexo USA
02.2016 - 02.2020
Catering Assistant
Bon Appetit Management
04.2015 - 02.2016
Assistant Manager
Togos
08.2009 - 03.2015
High School Diploma -
Del Mar High School