Sonicka Thompson
Saint Albans
Summary
Accomplished professional with 8+ years of experience navigating complex environments, supporting organizational objectives, and fostering strong relationships across diverse populations. Recognized for professionalism, adaptability, and the ability to manage sensitive matters with accuracy, discretion, and efficiency
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Care Manager
Care Design New York
Queens
02.2021 - Current
- Manage care plan of 40+ clients with developmental disabilities and complex needs
- Conducts regular assessments to evaluate client service needs and progress
- Facilitates communication between families, providers, and support teams
- Advocate for client rights and access to necessary resources and services
Care Manager Supervisor
Advance Care Alliance
Queens
06.2018 - 09.2020
- Managed complex client caseloads and coordinated multidisciplinary services
- Ensured compliance with city, state, and federal regulations
- Improved team billing accuracy from 87.9% to 97.2%
- Trained staff, reviewed documentation, and supported operational performance
- Progressed from Care Manager to Supervisor, overseeing care management operations and staff development
Behavioral Support Specialist
Queens Center For Progress
Queens
12.2015 - 06.2018
- Delivered direct care coordination and behavioral services across healthcare and community settings
- Maintained detailed records, tracked outcomes, and ensured compliance with organizational standards
- Collaborated with families, providers, and interdisciplinary teams to support client success
- Developed strong communication, documentation, conflict resolution, and customer service skills
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY 08.2015 - 05.2017
Associate of Arts - Liberal Arts
Bard College
Queens, New York 09.2012 - 06.2014
Bard College High School
Queens, New YorkSkills
- Regulatory Compliance
- Service Coordination
- Data Management
- Process Improvement
- Critical Thinking
- Client Relations
Timeline
Senior Care Manager
Care Design New York
02.2021 - Current
Care Manager Supervisor
Advance Care Alliance
06.2018 - 09.2020
Behavioral Support Specialist
Queens Center For Progress
12.2015 - 06.2018
Bachelor of Science - Public Health
Monroe College
08.2015 - 05.2017
Associate of Arts - Liberal Arts
Bard College
09.2012 - 06.2014
Bard College High School