Sonja Cochran

Vice President | Relationship Manager focused on supporting commercial clients through deposit management, lending, treasury management, and relationship expansion.

• Managed and grew commercial client relationships by assessing financial needs and coordinating tailored credit, deposit, and treasury management solutions.
• Served as primary banking contact for clients providing around the clock support.
• Built and retained high-value client relationships, identified new business opportunities, and supported growth in lending, deposits, and treasury management services.
• Partner with internal teams and credit colleagues to support underwriting, approval, documentation, portfolio management, and ongoing client service.
• Applied judgment to resolve concerns while protecting organizational integrity.
• Resolved account questions and service issues with clear communication
• Identified customer needs through conversations and offered appropriate banking products to meet their requirements.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.