Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Sonja Griggs

Garland,TX

Summary

Highly organized and dependable claim adjuster with more than five years’ experience in workers compensation medical cost containment industry and product liability claims. Seeking an opportunity to apply my customer service skills and ability to the situation and the claim.

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Overview

22
years of professional experience
1
Certification

Work History

Davies Claims Solutions

Claim Adjuster
08.2017 - 09.2024

Job overview

  • Input new claims in the system from the employer.
  • Assist with a variety of administration tasks.
  • Authorize payments after negotiating settlement.
  • Investigate claims by interviewing claimants and employers.
  • Monitor medical treatment and request documentation from treating physicians.
  • Provide prompt authorization of medical treatment.
  • Attend a client meeting, as necessary.
  • Research and analyze documentation to determine value and loss of damaged items.
  • Coordinate with the claimant, customers, vendors, and repair shop.
  • Consult with legal counsel if the claimant warrants attorney involvement.

Argus Services Corporation

Intake Specialist
05.2012 - 08.2017

Job overview

  • Maintain Electronic Record of all Pertinent Clinical Information
  • Request and enter new claim information and medical records.
  • Input notes/diary entries in the claims system.
  • Assist with Audit Billing inbound customer service calls.
  • Other activities/projects including the preparation of monthly claim reports.

Guaranty Bank

Senior Branch Associate
08.2009 - 06.2010

Job overview

  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss. Participate in reaching referral goals and targeted sales campaigns.
  • Ability to work in a fast-paced action-oriented environment.
  • Processed quarterly Vault and ATM audits.
  • Process cash deposit transactions and daily work assignments.

Wells Fargo Bank

Service Manager I / Lead Teller
07.2002 - 02.2009

Job overview

  • Manages the teller service function to ensure prompt and efficient transaction processing of sales.
  • Establishes sales and service goals to create and train effective staff and rewards incentives.
  • Scheduling staff effectively to maximize resources and achieve excellent customer service.
  • Verifying posting, computing, matching balances and summarizing routine documents
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.

Education

East Field College
Mesquite, Texas

from Accounting and Finance, Banking Operation
07.2005

University Overview

Certification in Bookkeeping

Kaplan College
Dallas, Texas

from Medical Terminology, Health Information Technology
03.2012

University Overview

Certification Medical Office Specialist

Skills

  • Proficient in handling claims
  • Informed ethical reasoning
  • Effective negotiation skills
  • Information tracking
  • Analytical problem-solving
  • Effective communication
  • Accurate data entry
  • Organizational time strategies
  • Skilled in Microsoft Office tools

Certification

  • Claims Adjuster Licenses: (license numbers available upon request)
  • Adjuster-Alabama, Arizona, Arkansas, Florida, Louisiana, New Hampshire, North Carolina, Oklahoma, Oregon, South Carolina, Texas
  • Casualty-Connecticut
  • Adjuster (Nonresident)-Georgia
  • Independent Adjuster-Idaho, Mississippi, Washington, West Virginia
  • Non-Resident Independent Adjuster-Indiana
  • Non-Resident Insurance Adjuster-Michigan
  • Property and Casualty-Vermont

Timeline

Claim Adjuster
Davies Claims Solutions
08.2017 - 09.2024
Intake Specialist
Argus Services Corporation
05.2012 - 08.2017
Senior Branch Associate
Guaranty Bank
08.2009 - 06.2010
Service Manager I / Lead Teller
Wells Fargo Bank
07.2002 - 02.2009
Kaplan College
from Medical Terminology, Health Information Technology
East Field College
from Accounting and Finance, Banking Operation
Sonja Griggs