Sonja Halverson - Mobile Expert - T-Mobile

Summary

Dynamic Mobile Expert with a proven track record at T-Mobile, excelling in customer service and relationship building. Leveraged strong communication skills to enhance customer satisfaction, achieving a notable increase in sales through expert product knowledge and personalized service. Adaptable and dependable, committed to exceeding customer expectations in a fast-paced retail environment.

Overview

10

years of professional experience

Work History

Mobile Expert

T-Mobile

Sheboygan, WI

07.2025 - Current

Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
Assisted customers in selecting mobile devices and plans that met their needs.
Maintained up-to-date knowledge of product offerings and promotions to enhance customer engagement.
Collaborated with team members to achieve sales targets and improve store performance.
Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Increased customer satisfaction by providing expert advice on mobile devices and plans.

Retail Wireless Consultant

US Celluar

Sheboygan, WI

03.2016 - 07.2025

Assisted customers with product selection and service inquiries, enhancing overall shopping experience.
Educated clients on device features, plans, and promotions to drive informed purchasing decisions.
Maintained knowledge of wireless technologies and industry trends to provide expert advice.
Supported sales team in achieving quarterly targets through proactive customer engagement strategies.
Resolved customer issues promptly, contributing to increased satisfaction and retention rates.
Collaborated with team members to streamline store operations and improve workflow efficiency.
Trained new staff on sales techniques and product knowledge, fostering a knowledgeable workforce.
Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
Increased sales by Number% using expert knowledge of wireless products and services to help customers make selections.
Stayed up-to-date with industry trends, ensuring accurate information was provided to customers regarding new products and promotions.
Set up wireless services for Number customers each day.
Provided wireless technical support and product coaching to Number customers in average Timespan.
Enhanced the in-store experience by maintaining a clean and orderly sales floor at all times.
Provided technical support to customers experiencing device-related issues, troubleshooting problems effectively to minimize downtime.
Maintained strong relationships with customers, resulting in repeat business and referrals.
Contributed to an increase in store revenue by consistently upselling additional products or services when appropriate.
Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
Increased customer satisfaction by providing personalized service and addressing individual needs.
Established trust between our firm and its patrons due to my commitment towards providing consistently high-quality service throughout each interaction.
Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Sheboygan Falls High Scool

Sheboygan Falls, WI

04.2001

Skills

Offline storage techniques

Mobile device management

Cross-platform proficiency

Real-time communication features

Strong communication and interpersonal skills

Customer service

Building customer loyalty

Cash handling

Relationship building

Positive customer engagement

Creative thinking

Payment processing

Product demonstrations

Sales and promotions

Decision-making

Sales records management

Adaptable and flexible

Product and service sales

Attention to detail

Store opening and closing

Exceeding customer expectations

Customer needs assessment

Honest and dependable

Register opening and closing

Organization

Team leadership

Timeline