Summary
Overview
Work History
Education
Skills
Timeline
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Sonja Holmes

Mansfield,TX

Summary

Driven professional with a track record of enhancing customer satisfaction and loyalty at Enterprise Holdings, adept in reservation software and upselling strategies. Demonstrated reliability in meeting deadlines and fostering collaborative environments at Ocwen Financial. Skilled in complaint resolution and maintaining composure, significantly contributing to operational efficiency and revenue growth. Customer-oriented Reservation Agent with over 5 years of experience in transportation(rental car). Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

9
9
years of professional experience

Work History

Insurance Reservation Sales Representative

Enterprise Holdings
03.2019 - 09.2024
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Resolved customer issues promptly, resulting in higher levels of satisfaction and loyalty.
  • Conducted probing while applying empathy in order to gather valuable feedback that helped improve future guest experiences.
  • Increased sales revenue with proactive upselling of rental car services and amenities during reservation calls.
  • Utilized advanced reservation software tools to quickly find availability, rates, and rental cars for potential guests.

Deed In Lieu Coordinator

Ocwen Financial
11.2015 - 01.2019
  • Entered data, generated reports, and produced tracking documents in order to adhere to the governments deadlines
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
  • Gathered and organized materials to support operations
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals

Education

MBA - Human Resources Management

University of Phoenix
Tempe, AZ

Bachelor of Science - Criminal Justice

Lamar University
Beaumont, TX

Skills

Patience and composure

Reliability and punctuality

Goal-oriented mindset

Reservation Software Expertise

Complaint resolution

Upselling strategies

Policy Adherence

Telephone reservations

Reservation Confirmation

Telephone Etiquette

Timeline

Insurance Reservation Sales Representative

Enterprise Holdings
03.2019 - 09.2024

Deed In Lieu Coordinator

Ocwen Financial
11.2015 - 01.2019

MBA - Human Resources Management

University of Phoenix

Bachelor of Science - Criminal Justice

Lamar University

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Sonja Holmes