Sonja Jones
Vancouver,WA
Summary
Dynamic Bartender with a proven track record of delivering exceptional guest experiences and genuine hospitality in fast-paced environments. Skilled in crafting innovative cocktails and designing inspired menus, while effectively managing multiple priorities. Commitment to enhancing customer satisfaction through personalized service and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Elmer's Pancake House
Portland, OR
02.2024 - 09.2025
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks during peak periods.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Inspected work areas regularly for cleanliness and organization standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured compliance with health and safety regulations.
- Coached employees on interactions with customers to drive exceptional service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Responded quickly and effectively to emergency situations as they arose.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Bartender
SSP America
Portland, OR
10.2024 - 01.2025
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Performed opening and closing duties including restocking supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
Bartender
The over easy bar and breakfast
Portland, OR
03.2017 - 07.2022
- Upsold customers from shelf to premium brands to help boost sales.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted guests with friendliness and professionalism.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cashed video lottery tickets, and maintained the video poker area.
Bartender
The Decoy
Portland, OR
10.2016 - 01.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and cashed video lottery tickets
Education
Medical Assistant
Clark College
Vancouver, WA06-2018
Skills
- Team building
- Energetic and enthusiastic
- Accurate money handling
- Punctual and reliable
- Mentoring and coaching
- Verbal and written communication
- Flexible schedule
- Handling customer complaints
- Interpersonal skills
- Safe serving practices
- Customer service expertise
- Menu memorization
- Engaging personality
- Hospitality service expertise
- Excellent judgment
- Outstanding customer service
- Classic cocktails and craft cocktails
- Patience and tolerance
- Organizational growth
- Strong multitasking
Certification
- Valid OLCC
- Valid food handlers card
Timeline
Bartender
SSP America
10.2024 - 01.2025
Shift Manager
Elmer's Pancake House
02.2024 - 09.2025
Bartender
The over easy bar and breakfast
03.2017 - 07.2022
Bartender
The Decoy
10.2016 - 01.2020
Medical Assistant
Clark College