Sonja Laughlin
Summary
Dynamic sales associate with a proven track record at Boker's Inc, excelling in relationship building and complex problem-solving. Achieved significant revenue growth while mentoring teams and enhancing customer satisfaction. Skilled in data analysis and program management, I thrive in fast-paced environments, ensuring operational excellence and fostering collaboration across departments.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Sales Associate
Boker's Inc
Minneapolis, MN
12.2021 - Current
- Increased sales revenue by building and maintaining strong relationships with key clients in the manufacturing industry, aerospace industry, as well as government-rated ISO.
- Provided exceptional customer service, addressing concerns and ensuring repeat business from satisfied clients.
- Mentored new sales representatives on company products and sales techniques, leading to improved team performance overall.
- Utilized CRM software to track leads, follow-ups, and sales progress, ensuring timely response to inquiries and efficient management of accounts.
- Coordinated closely with internal teams such as production, engineering, and quality control to ensure timely delivery of products meeting client specifications.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Purchasing Agent
Bokers Inc
Minneapolis, MN
02.2016 - Current
- Monitored inventory levels to ensure optimal stock availability and minimize shortages.
- Negotiated contracts with suppliers to secure favorable terms and conditions.
- Implemented strategic sourcing initiatives that reduced costs while maintaining quality standards.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Conducted comprehensive market research to identify and onboard new high-quality vendors.
Production Control Specialist
Bokers Inc
Minneapolis, MN
01.2019 - Current
- Trained team members on best practices for production control systems and procedures.
- Implemented data tracking methods to improve accuracy in demand forecasting.
- Conducted periodic evaluations of employee performance providing constructive feedback aimed at enhancing team''s productivity and morale.
- Developed detailed production reports to provide valuable insights for decision-making and process improvement.
- Reviewed job orders and adjusted schedules for timely delivery.
- Prepared job order documents and gave timely approvals.
- Maintained accurate records of work orders, material usage, and equipment status for prompt issue resolution when required.
Order Processing Specialist
Bokers Inc
Minneapolis, MN
01.2015 - Current
- Processed high-volume customer orders swiftly and accurately.
- Trained new staff on order processing protocols and best practices.
- Monitored performance metrics to ensure compliance with service standards.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Updated company tracking system with latest information.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Create routings, update existing routings with current specifications, update the BOM, and match the blueprint to make sure all specs are updated and correct.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Clean Room Technician
RJC Production
Burnsville, MN
05.2009 - 06.2015
- Operated and maintained cleanroom environments to ensure compliance with industry standards.
- Conducted regular inspections of equipment and facilities to identify potential contamination risks.
- Trained new technicians on cleanroom protocols and equipment operation, fostering a culture of safety and quality.
- Utilized label application equipment to label tubes, containers and boxes.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Implemented inventory management strategies to ensure sufficient stock of consumables and spare parts for cleanroom operations.
- Reduced downtime by performing routine maintenance checks on clean room equipment and systems.
- Supported troubleshooting efforts for equipment malfunctions or process anomalies within the cleanroom facility, contributing expertise in problem resolution efforts.
Education
No Degree - Generals
Saint Paul College
Saint Paul, MNHigh School Diploma -
Washburn Highschool
Minneapolis06-2006
Skills
- Task prioritization
- Verbal and written communication
- Friendly and outgoing
- Complex Problem-solving
- Program Management
- Goal oriented
- Multi-tasking strength
- Time management
- Teamwork and collaboration
- Data analysis
- Team leadership
Accomplishments
- Exceeded monthly quota 10 times so far this year.
- Brought in several new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Full Professional
Timeline
Sales Associate
Boker's Inc
12.2021 - Current
Production Control Specialist
Bokers Inc
01.2019 - Current
Purchasing Agent
Bokers Inc
02.2016 - Current
Order Processing Specialist
Bokers Inc
01.2015 - Current
Clean Room Technician
RJC Production
05.2009 - 06.2015
No Degree - Generals
Saint Paul College
High School Diploma -
Washburn Highschool