Sonja Mattingly
Summary
Knowledgeable and dedicated customer service professional with four years of experience in the Infant Nutrition industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a positive demeanor and strong communication skills.
Overview
9
9
years of professional experience
Work History
Consumer Specialist
Reckitt Benckiser Inc.
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Lifeguard
Waterworld Of Washington And YMCA
05.2015 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
Education
Bachelor of Science - Public Relations And Advertising
The University of Southern Indiana
Evansville, IN05.2022
Skills
- Problem Solving and Critical Thinking
- Marketing and Advertising
- HTML and CSS Knowledge
- Search engine marketing
- User Experience
- Influencer outreach
- Site Navigation
- Content Curation
Accomplishments
- Documented and resolved Vonage software issue which led to more productivity among team and minimized computer related technical issues.
- Collaborated with Communications team on the development of our Knowledge Base Transformation project.
References
References available upon request
Timeline
Consumer Specialist
Reckitt Benckiser Inc.
02.2020 - Current
Lifeguard
Waterworld Of Washington And YMCA
05.2015 - 08.2020
Bachelor of Science - Public Relations And Advertising
The University of Southern Indiana
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