Open To Work
Tanika Taylor
Customer Service REpesentive
Memphis,TN
Work Preference
Summary
Results-driven customer service specialist with strong conflict resolution and account management skills. Proven ability to build lasting relationships and ensure compliance while addressing customer needs effectively.
Overview
31
31
years of professional experience
Work History
Consumer Specialist
GoHealth
Memphis, Tennessee
06.2024 - Current
- Resolved customer complaints using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Delivered timely resolutions to customer complaints, contributing to positive customer experiences.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with inquiries regarding products and services.
- Provided product information to facilitate informed purchasing decisions.
- Maintained accurate records of customer interactions, ensuring seamless follow-up and support.
Licensed Insurance Sales Agent
Qualfon
Memphis, Tennessee
06.2022 - 12.2024
- Educated customers on policy features, benefits, and limitations effectively.
- Processed applications and maintained accurate client records in the system.
- Conducted follow-up calls to clarify client inquiries and reinforce service quality.
- Resolved customer complaints by providing timely and effective solutions.
- Built strong relationships with clients to foster trust and loyalty in services offered.
Customer Service Representative
Conduent
Memphis, Tennessee
06.2019 - 12.2021
- Assisted customers with inquiries about products and services.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Training Specialist
Connexion Point
Memphis, Tennessee
01.2015 - 12.2018
- Developed training materials for new employee onboarding programs.
- Evaluated training effectiveness through participant feedback and assessments.
- Collaborated with department leaders to identify training needs and gaps.
- Implemented e-learning platforms to streamline training delivery processes.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Facilitated classroom instruction for groups up to 30 students.
- Assisted in developing training plans for new hires and existing employees.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Tracked attendees, participation and understanding of course material.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
Customer Account Representative
Universal Hospital Services
Memphis, Tennessee
01.2010 - 12.2014
- Managed customer inquiries through phone and email communication.
- Coordinated with internal teams to resolve customer issues effectively.
- Assisted clients with equipment rental agreements and service requests.
- Maintained accurate customer records and account information in databases.
- Educated customers on product features and usage for optimal satisfaction.
- Facilitated regular follow-ups to ensure ongoing client support and engagement.
- Maintained accurate records of customer accounts and transactions.
- Resolved billing disputes with customers.
- Developed strong relationships with customers through regular communication.
- Maintained accurate and complete records on past due accounts and collection actions.
- Received and processed client payments and updated accounts.
General Manager
Captain D's Seafood
Memphis, Tennessee
01.1996 - 01.2009
- Directed daily operations to ensure efficient service and quality standards.
- Managed staff schedules to optimize labor costs and coverage.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Enforced health and safety regulations to ensure compliance in food preparation areas.
- Resolved customer complaints to enhance satisfaction and loyalty in dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
MBA - Business Administration And Management
Jack Welch Management Institute
Memphis, TN12-2020
Bachelor of Science - Business Administration And Management
University of Memphis
Memphis, TN05-2015
Skills
- Customer relationship management
- Product knowledge
- Customer service
- Account management
- Conflict resolution
- Effective communication
- Problem solving
- Needs assessment
- Time management
- Relationship building
- Active listening
- Compliance adherence
Timeline
Consumer Specialist
GoHealth
06.2024 - Current
Licensed Insurance Sales Agent
Qualfon
06.2022 - 12.2024
Customer Service Representative
Conduent
06.2019 - 12.2021
Training Specialist
Connexion Point
01.2015 - 12.2018
Customer Account Representative
Universal Hospital Services
01.2010 - 12.2014
General Manager
Captain D's Seafood
01.1996 - 01.2009
MBA - Business Administration And Management
Jack Welch Management Institute
Bachelor of Science - Business Administration And Management
University of Memphis