Open To Work
Sonja Standish
Lilburn,GA
Work Preference
Summary
Results-driven professional known for strong attention to detail and time management. Experienced in overseeing night shift operations and maintaining compliance with industry regulations while ensuring customer satisfaction and staff development.
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Proactive and meticulous Manager with over 20 years of experience in the hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Restaurant Night Manager
Metro Cafe Diner
Stone Mountain, GA
08.2016 - Current
- Resolved conflicts effectively, maintaining high employee morale during challenging situations.
- Developed training materials for staff development, promoting consistent service quality across shifts.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed 15 employees in delivering smooth, productive night shift operations.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Server
Ruby Tuesday
Philadelphia, PA
07.2008 - 05.2009
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Managed multi-table sections efficiently, prioritizing tasks to enhance dining experience.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and quality assurance.
- Processed payments accurately, handling cash and credit transactions with precision.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Retail Sales Associate Cashier
Polo Ralph Lauren Factory Outlet
Philadelphia, PA
07.2008 - 05.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash register operations and balanced drawers daily.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored stock levels and coordinated restocking efforts effectively.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
Taco Mac Restaurant
Decatur, GA
03.2004 - 08.2005
- Oversaw daily operations during peak hours, optimizing workflow and team performance.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Managed multi-table sections efficiently, prioritizing tasks to enhance dining experience.
Server
Folk's Southern Kitchen
Clarkston, Ga
03.2003 - 01.2004
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Stayed up-to-date on menu changes to help customers make food choices.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Waffle House
Clarkston, GA
05.2002 - 03.2003
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed payments accurately, handling cash and credit transactions with precision.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - General Studies
Georgia State University
Atlanta, GAPhlebotomy Technician - Phlebotomy
Life Solutions For Healh
Decatur, GA06-2019
Skills
- Complaint handling
- Security awareness
- People management
- Customer service focus
- Guest assistance
- Guest relations
- Technical aptitude
- Customer service
- Time management expertise
- Inventory monitoring
- Policy enforcement
- Vendor relations
- Assignment delegation
- Reception oversight
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Employee development
- Professional and courteous
- Positive attitude
- Attention to detail
- Multitasking
- Active listening
- Verbal and written communication
Accomplishments
- Streamlined the process of opening and closing day and night shifts by creating files detailing the side work and closing duties of ALL staff, separated by management {open (key), mid, closing (key)}, kitchen position, and serving position - Including photos where needed.
- Created spreadsheets that detailed our Liquor Cost, Pour Cost (minus shrinkage), and Current Charge to ensure the bar was, and continued to be, properly priced, and new drinks were carefully assessed before adding to the specials or the permanent menu.
- Created a new Bar and Dessert Menu to update the decades old offerings and prices.
- Created a Management Pledge for new management hires to read and sign before their training would be considered complete.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Night Manager
Metro Cafe Diner
08.2016 - Current
Server
Ruby Tuesday
07.2008 - 05.2009
Retail Sales Associate Cashier
Polo Ralph Lauren Factory Outlet
07.2008 - 05.2009
Server
Taco Mac Restaurant
03.2004 - 08.2005
Server
Folk's Southern Kitchen
03.2003 - 01.2004
Server
Waffle House
05.2002 - 03.2003
No Degree - General Studies
Georgia State University
Phlebotomy Technician - Phlebotomy
Life Solutions For Healh