Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Stonestreet

Hurricane,WV

Summary

Dedicated customer service professional with expertise in complaint handling, data entry, and active listening. Proven ability to enhance customer satisfaction and resolve conflicts effectively.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

WV Turnpike
Charleston, WV
04.2025 - Current
  • Assisted customers with inquiries and provided accurate information regarding toll rates and services.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Processed transactions efficiently using point-of-sale systems to ensure swift service delivery.
  • Collaborated with team members to streamline operations, improving response times for customer requests.

Customer Service Representative

Highmark Blue Cross Blue Shield
Charleston, WV
07.2018 - 10.2024
  • Maintained detailed records of interactions to support issue resolution and future reference.
  • Educated customers on proper use of facilities, ensuring compliance with safety regulations and policies.
  • Trained new employees on customer service protocols and system usage for improved performance consistency.
  • Implemented feedback mechanisms to gather customer insights, contributing to service enhancements and operational improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Claims Processor

CASCI
Charleston, WV
08.1991 - 06.2012
  • Processed and reviewed claims to ensure compliance with company policies and regulations.
  • Analyzed claim data to identify discrepancies and resolve issues promptly.
  • Collaborated with cross-functional teams to streamline claim handling procedures.
  • Trained new team members on claims processing systems and best practices.

Education

Medical Assistant -

WV Career College
Charleston, WV
08.1991

High School Diploma -

Hurricane High School
Hurricane, WV
06.1980

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook

Timeline

Customer Service Representative

WV Turnpike
04.2025 - Current

Customer Service Representative

Highmark Blue Cross Blue Shield
07.2018 - 10.2024

Claims Processor

CASCI
08.1991 - 06.2012

Medical Assistant -

WV Career College

High School Diploma -

Hurricane High School