Dedicated customer service professional with expertise in complaint handling, data entry, and active listening. Proven ability to enhance customer satisfaction and resolve conflicts effectively.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
WV Turnpike
Charleston, WV
04.2025 - Current
Assisted customers with inquiries and provided accurate information regarding toll rates and services.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Processed transactions efficiently using point-of-sale systems to ensure swift service delivery.
Collaborated with team members to streamline operations, improving response times for customer requests.
Customer Service Representative
Highmark Blue Cross Blue Shield
Charleston, WV
07.2018 - 10.2024
Maintained detailed records of interactions to support issue resolution and future reference.
Educated customers on proper use of facilities, ensuring compliance with safety regulations and policies.
Trained new employees on customer service protocols and system usage for improved performance consistency.
Implemented feedback mechanisms to gather customer insights, contributing to service enhancements and operational improvements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Claims Processor
CASCI
Charleston, WV
08.1991 - 06.2012
Processed and reviewed claims to ensure compliance with company policies and regulations.
Analyzed claim data to identify discrepancies and resolve issues promptly.
Collaborated with cross-functional teams to streamline claim handling procedures.
Trained new team members on claims processing systems and best practices.