Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Open To Work
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Hi, I’m
Sonja Stumpf
Portland,USA
Summary
Overview
33
years of professional experience
Work History
Self Employed ServicesPortland, oR
Private Events Manager
06.2024 - Current
Job overview
- Oversaw event registration process by collecting and tracking attendee information.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Worked effectively in fast-paced environments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
PPLSIAda, OK
Independent Associate-Director
03.2009 - Current
Job overview
- Provided strategic guidance and mentorship, collaborated with cross-functional teams, utilized data analytics tools, developed diversity and inclusion strategies, organized and led networking events, leveraged industry insights to provide specialized training programs, developed and implemented comprehensive training program, developed and maintained relationships with key stakeholders, developed strategies to enhance personal branding and thought leadership, developed and led mentorship program, developed rewards and recognition program.
- Advised customers on product selection based on individual needs and preferences.
Alaska AirlinesSeattle, Washington
Flight Attendant
01.1994 - 10.2023
Job overview
- Greeted passengers, addressed concerns, explained safety procedures, solicited feedback, supervised unaccompanied minors, monitored cabin, executed safety procedures, collaborated with cabin crew, assisted passengers with special needs, maintained situational awareness, proactively identified and addressed issues, engaged with passengers to promote loyalty program and onboard services, collaborated with cabin crew and ground staff to identify improvement opportunities.
Education
Clark CollegeVancouver, WA
Some College (No Degree) from Merchandising, Theater And Vocal Jazz
University Overview
Skills
- Customer service specialist
- Calm under pressure
- Active listening skills
- Natural leader
- Conflict resolution
- Situational awareness
- Brand loyalty promotion
- Technology
- CRM
- CPR Adult,child and Infant Certified
- OLCC
- Sales
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkLocation Preference
On-SiteHybridRemoteLocation: Portland, OR
Open to relocation: No
Minimum Desired Compensation
$25/hrReferences
References
Cathy Scougale
cathy.scougle@alaskaair.com
360.281.0486, Alaska Airlines
Jody Legree
jdldz9@gmail.com, Savoy Studios
971.221.3275
Timeline
Private Events Manager
Self Employed Services
06.2024 - Current
Independent Associate-Director
PPLSI
03.2009 - Current
Flight Attendant
Alaska Airlines
01.1994 - 10.2023
Clark College
Some College (No Degree) from Merchandising, Theater And Vocal Jazz