Sonja Diane Phipps
Mount Pleasant,Tx
Summary
Dedicated Pharmacy Technician with proven expertise at Walgreens, excelling in medication dispensing and patient confidentiality. Demonstrated strong problem-solving skills and optimized workflow, enhancing overall pharmacy productivity. Committed to compliance with HIPAA regulations and maintaining accurate drug inventory, ensuring exceptional service and safety for all patients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Titus Regional Medical Center
2020 - Current
- Assisted in filling prescriptions accurately and efficiently under pharmacist supervision.
- Maintained organized inventory of medications and supplies to ensure optimal stock levels.
- Learned proper handling and storage procedures for pharmaceuticals to ensure compliance with regulations.
- Supported patient interactions by answering basic inquiries regarding medications and services offered.
- Operated pharmacy software systems for processing prescription orders and managing patient records.
- Collaborated with pharmacy team members to facilitate smooth workflow during peak hours.
- Participated in training sessions to enhance knowledge of pharmaceutical products and industry standards.
- Complied with safety protocols to maintain a clean and safe working environment within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Pharmacy Technician
Walgreens
2010 - 2020
- Assisted in filling prescriptions accurately and efficiently under pharmacist supervision.
- Maintained organized inventory of medications and supplies to ensure optimal stock levels.
- Learned proper handling and storage procedures for pharmaceuticals to ensure compliance with regulations.
- Supported patient interactions by answering basic inquiries regarding medications and services offered.
- Operated pharmacy software systems for processing prescription orders and managing patient records.
- Collaborated with pharmacy team members to facilitate smooth workflow during peak hours.
- Participated in training sessions to enhance knowledge of pharmaceutical products and industry standards.
- Complied with safety protocols to maintain a clean and safe working environment within the pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma - Basic
Paul H Pewitt
Omaha, TX05.1993
Skills
- Confidentiality and HIPAA
- Team collaboration
- Problem-solving skills
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Insurance billing
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
Certification
Certified Pharmacy Technician
Certified Medication History
Timeline
Pharmacy Technician
Titus Regional Medical Center
2020 - Current
Pharmacy Technician
Walgreens
2010 - 2020
High School Diploma - Basic
Paul H Pewitt