SONJA M FERNANDEZ
Atlanta,GA
Summary
As an adaptable and determined individual, I possess the skills, abilities, and unwavering loyalty to effectively tackle any job or task. Knowledgeable sales professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through sales and service experience.
Overview
31
31
years of professional experience
Work History
FOH Guest Experience /Lead Key Holder/Barista
The Salty Donut
08.2023 - 08.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Performed cash, card, and check transactions to complete customer purchases.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
CUSTOMER SERVICE REPRESENTATIVE
HENRI'S BAKERY & DELI
08.2022 - 03.2023
- BAKERY / DELI CLERK
- CASHIER
- BARISTA.
Food Service Sales Manager and Delivery
FOODWORKS
01.2016 - 05.2022
- CO-OWNER OF A FOOD DELIVERY COMPANY
- IN CHARGE OF SALES, DISTRIBUTION AND ACCOUNTS RECIEVABLE
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Expanded the client base by identifying potential customers and presenting tailored food service solutions.
- Built relationships with customers and community to establish long-term business growth.
Medical Device Sales and Service Representative
BIOMET ORTHOPEDICS Inc.
08.2003 - 10.2015
- DIRECT SALES AND SERVICE OF SURGICAL IMPLANTS AND INSTRUMENTS TO HOSPITALS AND ORTHOPEDIC SURGEONS
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Guided clinical application for proper placement of medical devices.
- Conducted product demonstrations for prospective clients, showcasing functionality and ease-of-use of medical devices.
- Managed client accounts efficiently, addressing any concerns or issues promptly to maintain trust and loyalty.
- Provided exceptional customer service to existing clients, ensuring satisfaction and repeat business.
- Increased sales by strategically targeting key clients and building strong professional relationships.
- Participated in continuous professional development, staying current on industry advancements and best practices in medical device sales.
Medical Sales and Service Representative
RMC Orthopedic & Surgical
01.1999 - 01.2003
- Direct sales and service OF SURGICAL IMPLANTS AND INSTRUMENTS to hospitals and orthopedic surgeons
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
01.1994 - 01.1999
- CUSTOMER SERVICE REPRESENTATIVE
- RAMP & OPERATIONS AGENT
- GATE AGENT
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College - Communications
Sacred Heart University
San Juan, Puerto Rico01.1999
INTERNATIONAL RELATIONS -
U.A.C.A (UNIVERSIDAD AUTONOMA COSTA RICA)
San Jose, Costa Rica01.1993
Skills
- RESPONSIBLE
- ATTENTION TO DETAIL
- PROBLEM SOLVING
- CREATIVE
- GOAL ORIENTED
- LOYAL
- TEAM MOTIVATION
- COMPUTER SKILLS
- POS
- FULLY BILINGUAL
- SALES PROFICIENCY
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FOH Guest Experience /Lead Key Holder/Barista
The Salty Donut
08.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
HENRI'S BAKERY & DELI
08.2022 - 03.2023
Food Service Sales Manager and Delivery
FOODWORKS
01.2016 - 05.2022
Medical Device Sales and Service Representative
BIOMET ORTHOPEDICS Inc.
08.2003 - 10.2015
Medical Sales and Service Representative
RMC Orthopedic & Surgical
01.1999 - 01.2003
CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
01.1994 - 01.1999
Some College - Communications
Sacred Heart University
INTERNATIONAL RELATIONS -
U.A.C.A (UNIVERSIDAD AUTONOMA COSTA RICA)
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