Sonjia Cortes
St.Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Life Of Riley Salon Supply
Largo, FL
03.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Assistant Manager
Tilly's LLC
St.Petersburg, FL
09.2013 - 01.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced company policies and procedures to strengthen operational standards across departments.
Sales Lead Manager
Aeropostale
Petersburg, FL
10.2009 - 05.2013
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Ensured that all team members adhered to established processes and procedures.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Education
High School Diploma -
Osceola High School
Seminole, FL05-2009
Skills
- Account Updating
- Product Knowledge
- Positive and Professional
- Staff Training
- Multi-Task Management
- Problem-Solving Abilities
Certification
- Notary Public for State of Florida EST. 02/2022
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Life Of Riley Salon Supply
03.2015 - Current
Assistant Manager
Tilly's LLC
09.2013 - 01.2015
Sales Lead Manager
Aeropostale
10.2009 - 05.2013
High School Diploma -
Osceola High School
- Notary Public for State of Florida EST. 02/2022
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