Sonjia Sinclair
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ResultsCX
05.2022 - 08.2022
- Scheduling appointments for Takata air bags replacements.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Home-based Call Center Representative
Windy City Call Center LLC
04.2021 - 10.2021
- 6 Month Contract Position
- Acted as first point of contact and set appointments for prospective clients.
- Remote CSR, Setting appointments on sell leads, Answering Customer Questions about products
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sorting
Lasership
12.2020 - 01.2021
- Temporary Position Through Randstad Staffing Agency.
- Taking Packages off the Belt and Sorting them Into the correct shipping location.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Customer Service
Convergys
10.2018 - 05.2019
- Working for Humana Pharmacy
- Refilling prescription for customers and updating their account over the Phone.
- Updated customer service database with new information, address changes and contact details.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06.2015
Skills
- Consultative Sales
- Data Collection
- Lead Sourcing
- Phone-Based Research
- Scheduling
- Account Updating
- Report Generation
- Product Knowledge
Timeline
Customer Service Representative
ResultsCX
05.2022 - 08.2022
Home-based Call Center Representative
Windy City Call Center LLC
04.2021 - 10.2021
Sorting
Lasership
12.2020 - 01.2021
Customer Service
Convergys
10.2018 - 05.2019
High School Diploma -
Andrew Jackson High School
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