Summary
Overview
Work History
Education
Skills
Timeline
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SONNA DONGMO

Hagerstown,MD

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and team collaboration, I successfully streamlined processes and facilitated new hire training, fostering a culture of efficiency and support. Committed to operational excellence and stakeholder engagement.

Overview

4
4
years of professional experience

Work History

Associate

Amazon
03.2021 - 12.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Improved team collaboration by initiating regular coordination meetings.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Enhanced operational efficiency, implementing new software tools across departments.

Education

Cpc Bali Nyounga
Cameroon

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Workplace safety
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • New hire training
  • Management support
  • Forklift operation
  • Problem-solving
  • Collaborative teamwork
  • Task prioritization
  • Meeting scheduling
  • Friendly and helpful
  • Team cooperation
  • Organization

Timeline

Associate

Amazon
03.2021 - 12.2024

Cpc Bali Nyounga

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SONNA DONGMO