Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sonnet Lamothe

Sonnet Lamothe

Web Designer & Developer
Homestead,FL

Summary

With more than 15 years of experience in sales and customer service, I've built a
career grounded in clear communication, strategic problem-solving, and technical
know-how. In parallel, I launched CompNetDesign, a small business specializing
in computer repair, networking, and full-stack web development. My passion for
technology has fueled years of hands-on learning in coding, graphics, and
system architecture.
I've developed front-end solutions using HTML, CSS, JavaScript, and jQuery,
and built back-end systems with MySQL, SQL Server, Oracle, and PostgreSQL.
To stay ahead of the curve, I've pursued coursework in artificial intelligence to
deepen my understanding of emerging technologies and their real-world
applications.
My academic foundation includes studies in law and accounting sciences in Haiti,
and my technical journey began at age seventeen when I started building
computers and working with DOS—a command-line operating system that
shaped early computing before graphical interfaces became standard.


Today, I'm seeking a full-time opportunity in the U.S. technology sector that aligns
with my skills and passion. I'm open to roles that blend technical expertise with
sales and customer service, and I'm eager to contribute to a forward-thinking
team where innovation and career growth are valued.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Brandsmart USA
05.2014 - Current
  • Overseen daily operations to ensure alignment with performance, quality, and service expectations.
  • Upheld a clean, safe, and well-organized store ambiance to elevate the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.


PC Services, Web Design & Development

CompNetDesign: Owner (self-employed)
06.2002 - Current
  • Enhanced client satisfaction by crafting bespoke web design solutions precisely tailored to their individual requirements. Leveraged state-of-the-art design tools and technologies to develop visually captivating and responsive websites that seamlessly integrated with prevailing industry standards and trends.
  • Used site analytics and metrics to define and monitor success.
  • Designed images, icons, banners, and audio enhancements.
  • Coded websites using HTML, CSS, JavaScript, PHP, Python, PostgreSQL, MariaDB and MySQL and jQuery languages.
  • Framework: E-Commerce Websites with WordPress, Joomla, Woo-Commerce & PrestaShop.
  • Graphic Design: Photoshop, Illustrator, Gimp, Inkscape. Web Server: IIS, Nginx and Apache Server.
  • Streaming Services: Radio and TV online.
  • Collaborated closely with clients to strategize and address site-related concerns and inquiries, while also developing robust Content Management Systems to act as intuitive interfaces for client interaction.

Web Design & Development.

Make A Wish Veterans
06.2010 - 02.2011
  • Collaborated with cross-functional teams to integrate SEO best practices into web design, development, and content creation processes.
  • Designed UIs within frontend web frameworks, exploiting associated templates and tools to shorten development times.
  • Achieved brand recognition by spearheading development and implementation of new marketing materials, web designs and social media plans.
  • Contributed to the development of internal tools designed to improve overall efficiency within the web support team.

Customer Installation Service, Escalation, DirecTV

Precision Response Corporation (PRC)
07.2006 - 10.2008
  • Mentored junior team members on proper escalation handling techniques, improving overall team performance.
  • Developed customized solutions for customers, resulting in higher retention rates and increased loyalty.
  • Ongoing collaboration with quality assurance teams ensured continuous improvement in service delivery standards during escalations.

Customer Service Advisory, Supervisor, Expedia.

Precision Response Corporation (PRC)
05.2003 - 07.2006
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Post Graduate Program in AIML - Artificial Intelligence And Machine Learning

The University of Texas At Austin
Austin, TX
06.2022

Certification - Network Support Services

Robert Morgan Educational Center
Miami, FL
08.2003

Bachelor of Laws - Legal Education

Law Faculty And Economic Sciences: FDSE
Haiti
09.1996

Accounting Sciences - Accounting Sciences

INAGHEI
Haiti
09.1994

Skills

  • Sales Strategies
  • Computer Skills
  • Decision-Making
  • Team motivation
  • Product and service knowledge
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Manager

Brandsmart USA
05.2014 - Current

Web Design & Development.

Make A Wish Veterans
06.2010 - 02.2011

Customer Installation Service, Escalation, DirecTV

Precision Response Corporation (PRC)
07.2006 - 10.2008

Customer Service Advisory, Supervisor, Expedia.

Precision Response Corporation (PRC)
05.2003 - 07.2006

PC Services, Web Design & Development

CompNetDesign: Owner (self-employed)
06.2002 - Current

Post Graduate Program in AIML - Artificial Intelligence And Machine Learning

The University of Texas At Austin

Certification - Network Support Services

Robert Morgan Educational Center

Bachelor of Laws - Legal Education

Law Faculty And Economic Sciences: FDSE

Accounting Sciences - Accounting Sciences

INAGHEI