Sonnie Miller
Memphis,TN
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 3 years of leasing experience paired with a goal-oriented and performance-minded approach.
Overview
9
9
years of professional experience
Work History
Assistant Community Director
Highmark Residential
09.2023 - Current
- Managed rent collection activities, making certain all payments were processed accurately and by company policies.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented energy-saving initiatives throughout the property that led to reduced utility costs and a more sustainable community.
- Collected rent and utilities for 140-unit property and maintained a 5% delinquency rate.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Developed strong relationships with residents, leading to high renewal rates and a positive community atmosphere.
Leasing Consultant
Highmark Residential
02.2022 - 09.2023
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Planned special events such as lotteries, dedications and project tours.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected and maintained careful records of rental payments and payment dates.
Laesing Consultant
BGSF Staffing
06.2021 - 02.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Generated professional networks by engaging in professional, industry, and government organizations.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collected rent and tracked resident payments and information in a computer system.
- Planned special events such as lotteries, dedications, and project tours.
Pet Grooming Assistant and Receptionist
Pet Styles
10.2019 - 05.2021
- Taking appointments
- Bathing, drying, brushing, nail clipping, ear cleaning, cleaning poop.
Security Officer
Allied Universal
08.2018 - 07.2019
Drive-thru Cashier
U.S. Security Associates, Inc.
04.2017 - 08.2018
Drive-thru Cashier
McDonald's
01.2016 - 01.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Took orders
- Collected payments
- Kept front lobby clean & drink station
- Cleaned bathrooms & parking lot.
Cashier
Grandaddy Snacks Food Truck
01.2015 - 01.2016
- Took orders, collected payment and provided receipts
- Prepared food
- Maintained clean and orderly checkout areas
- Performed other general cleaning duties, such as mopping floors and emptying trash cans.
Education
Southwest Tennessee Community College
01.2018
Fairley High School
Memphis, TN01.2016
Skills
- Teamwork skills
- Interested in Learning New Skills
- Quick learner
- Coachable
- Strong Communication Skills
- Responsible
- Reliable
- Task-Oriented
- Customer Service Certificate, received in 2017 through SEEDCO
Timeline
Assistant Community Director
Highmark Residential
09.2023 - Current
Leasing Consultant
Highmark Residential
02.2022 - 09.2023
Laesing Consultant
BGSF Staffing
06.2021 - 02.2022
Pet Grooming Assistant and Receptionist
Pet Styles
10.2019 - 05.2021
Security Officer
Allied Universal
08.2018 - 07.2019
Drive-thru Cashier
U.S. Security Associates, Inc.
04.2017 - 08.2018
Drive-thru Cashier
McDonald's
01.2016 - 01.2017
Cashier
Grandaddy Snacks Food Truck
01.2015 - 01.2016
Southwest Tennessee Community College
Fairley High School
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