Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonny Joynes

Lincoln,NE

Summary


Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.

Overview

20
20
years of professional experience

Work History

CNA

Tecumseh State Correctional Institution
06.2015 - 09.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Restaurant Server

Golden Bear
01.2004 - 01.2008
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

GED -

Metro Community College
Omaha, NE

Certification - CNA

Tecumseh State Correctional Institution
Tecumseh, NE
01-2015

Skills

  • Customer satisfaction
  • Order taking
  • Exceptional communication
  • Cleanliness
  • Menu recommendations
  • Cash handling
  • POS system operation
  • Cleaning and sanitizing
  • Order accuracy
  • Menu memorization
  • Detail-oriented
  • Dining area maintenance
  • Memory retention

Timeline

CNA

Tecumseh State Correctional Institution
06.2015 - 09.2023

Restaurant Server

Golden Bear
01.2004 - 01.2008

GED -

Metro Community College

Certification - CNA

Tecumseh State Correctional Institution

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