SONSEEAHRAY THORNTON
Riverdale,GA
Summary
Epic Training and Readiness leader with 14+ years of experience supporting Epic implementations, enterprise training programs, and go-live readiness across large, multi-site healthcare environments. Proven success coordinating onboarding, training logistics, Super User coordination, and at-the-elbow (ATE) support for Epic deployments and organizational transitions. Proficient LMS administration experience, Epic training operations, command center coordination, and cross-functional collaboration with IT, informatics, and clinical leadership. Experienced in supporting Epic adoption, post-live stabilization, and training governance across complex healthcare systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Epic Service Desk Supervisor
Emory Healthcare
Atlanta, GA
06.2022 - Current
- Lead Epic support operations across a multi-site healthcare system, ensuring end-user readiness, access, and training support alignment
- Coordinate onboarding activities, provider activation, and training compliance tracking for Epic users
- Partner with informatics, IT, and operational leaders to support Epic readiness and adoption initiatives
- Support go-live command center operations, escalation management, and cross-functional communication
- Develop workflows, knowledge base materials, and reporting tools to monitor service and readiness performance
- Contribute to post-live stabilization efforts and continuous improvement initiatives
Epic Manager (Training & Readiness Operations)
Intellect Resources Inc.
Greensboro, NC
06.2022 - 01.2023
- Managed Epic support operations including training readiness coordination and onboarding support
- Enforced Knowledge-Centered Service (KCS) standards to improve training documentation and consistency
- Analyzed incident and training-related trends to support system adoption and readiness improvements
- Coordinated with Epic application and technical teams for deployment and go-live readiness support
- Supported user onboarding, issue escalation, and post-live stabilization activities
Epic Credentialed Trainer (Optime, Anesthesia, ClinDoc, Orders, Cogito)
Northeast Georgia Medical Center
Gainesville, GA
04.2019 - 04.2022
- Delivered Epic training programs aligned with role-based workflows and clinical operations
- Supported Epic training curriculum development and ongoing LMS updates
- Provided at-the-elbow (ATE) support during Epic go-lives and stabilization phases
- Assisted with training environment validation and end-user readiness assessments
- Improved adoption through structured training delivery and hands-on support
Regional Training Manager
Internal Change, LLC
Atlanta, GA
03.2016 - 04.2019
- Led Epic training coordination, scheduling, and onboarding support across healthcare clients
- Managed LMS administration, training tracking, and curriculum development
- Supported Epic go-live readiness, workflow validation, and Super User engagement activities
- Coordinated with IT, clinical, and vendor teams to align training with operational readiness
- Delivered end-user support during system implementation and stabilization phases
Engagement / Shift Lead Manager
Intellect Resources Inc.
Greensboro, NC
01.2011 - 03.2016
- Led multi-state Epic implementation readiness and training coordination initiatives
- Supported go-live planning, command center operations, and post-live stabilization
- Managed workforce coordination, reporting, and training support logistics
- Facilitated cross-functional communication across IT, clinical, and operational teams
- Produced readiness reports and executive-level performance updates
Education
Doctor of Business Administration (ABD) - Industrial Organizational Psychology
Northcentral University
Scottsdale, AZMBA - Healthcare Management & International Business
American Intercontinental University
Atlanta, GABachelor of Arts - Human Resource Management
Saint Leo University
Saint Leo, FLSkills
- Epic Training Program Coordination
- Epic Go-Live Readiness
- Healthcare Acquisition Onboarding
- Proficient LMS Administration
- Super User Coordination
- ATE Support Coordination
- Epic Training Logistics & Scheduling
- Workflow & Role Mapping
- Training Compliance Tracking
- Command Center & Cutover Support
- Post-Live Stabilization
- Change Management
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Epic U / Training Systems Support
- Stakeholder Engagement
- Performance Metrics
Epic Implementation Experience
Extensive Epic go-live and at-the-elbow support experience across major healthcare systems including MD Anderson Cancer Center, WellStar, Ochsner Health, Mount Sinai, OhioHealth, Wake Forest Baptist, Northeast Georgia Health System and many others. Experience includes training coordination, readiness support, command center operations, and post-live stabilization (01/2011–12/26).
Certification
- Epic Credential Trainer - Optime, Anesthesia, Clindoc, Orders, Cogito
Timeline
Epic Service Desk Supervisor
Emory Healthcare
06.2022 - Current
Epic Manager (Training & Readiness Operations)
Intellect Resources Inc.
06.2022 - 01.2023
Epic Credentialed Trainer (Optime, Anesthesia, ClinDoc, Orders, Cogito)
Northeast Georgia Medical Center
04.2019 - 04.2022
Regional Training Manager
Internal Change, LLC
03.2016 - 04.2019
Engagement / Shift Lead Manager
Intellect Resources Inc.
01.2011 - 03.2016
Doctor of Business Administration (ABD) - Industrial Organizational Psychology
Northcentral University
MBA - Healthcare Management & International Business
American Intercontinental University
Bachelor of Arts - Human Resource Management
Saint Leo University