Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Adams

Madison

Summary

Results-driven Assistant General Manager recognized for strong leadership in operational management and staff training. Expertise in conflict resolution and strategic planning, focusing on driving team performance and enhancing customer experiences.

Overview

24
24
years of professional experience

Work History

Assistant General Manager

White Castle
Chicago
04.2002 - Current
  • Supervised daily operations to ensure team performance and service quality.
  • Trained new employees on operational procedures and customer service standards.
  • Managed inventory levels to maintain product availability and reduce waste.
  • Resolved customer complaints swiftly to maintain high satisfaction levels.
  • Collaborated with management on strategic initiatives for operational improvements.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.
  • Motivated and led team members to work together to achieve targets.

Education

Richard T Crane
Chicago, Illinois

Skills

  • Inventory control
  • Operations management
  • Customer service
  • Staff training
  • Conflict resolution
  • Strategic planning
  • Time management

Timeline

Assistant General Manager

White Castle
04.2002 - Current

Richard T Crane
Sonya Adams