Sonya Arrington
Roanoke,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Residential Care Specialist
Fidura and Associates
Roanoke, VA
08.2024 - Current
- Provided direct care to residents, ensuring safety and well-being in daily activities.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Monitored resident behavior, documenting changes and reporting concerns to management.
- Implemented therapeutic interventions, promoting social skills and emotional development among residents.
- Trained new staff on best practices for resident care and adherence to safety protocols.
- Advocated for residents'' rights and interests within the organization, ensuring their voice was heard in decision-making processes.
- Enhanced resident well-being by implementing personalized care plans tailored to individual needs.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and documentation practices.
- Provided ongoing support to residents during times of transition or crisis, offering guidance and reassurance as needed.
- Reduced incidents of behavioral issues by establishing a structured daily routine for residents.
- Identified potential risks or hazards within the residential setting, implementing corrective actions promptly to ensure safety standards were upheld consistently.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Executed precise documentation of treatments and administration of medications and IVs. Achieved effective patient transitions through clear discharge instructions and structured follow-up care.
- Engaged with multidisciplinary healthcare teams to plan, execute, and improve treatment approaches.
Owner/Operator
Siz Son's Creations
Roanoke, VA
05.2016 - Current
- Provided and elevated Great Customer Service and care to generate a loyal and promising clientele.
- Assessed customer needs and problems to maintain and achieve healthy hair.
- Ensured a superior customer service experience by addressing customers concerns, and problems by phone or in person.
- Maintained salon business by keeping booked accurate, purchasing and daily inventory.
- Customer Service performed daily by calling clients to book, reschedule an/or cancel appointments.
- Provided Excellent and warming atmosphere for clients.
- Perform haircuts, weaving techniques, wig making, chemical services, natural hair care and education of different products used to promote healthy hair.
- Cash handling, inventory, purchasing,and expenses paid daily.
- Use of Microsoft Office to achieve and track business.
- Generated Customer Satisfaction through the use of emails, phone and promotions.
Patient Service Rep II
Quest Diagnostics
Roanoke, VA
05.2023 - 04.2024
- Patient Service Representative, perform quality blood draws on patients to obtain specimens to perform test for each doctor orders.
- Use of computer to work out of three different systems for each patient( Epic, Quanum, and Sun-quest), to obtain doctors orders for tests to be performed on each client/ patient.
- Use of the correct order of draw performed on each patient to obtain accurate samples.
- Customer Service perform as you greet and collect information for each patient to obtain identification, insurance and correct doctor orders from each patient.
- Process and dican blood to obtain the right amount of specimens (Plasma,Serum) for each test.
- Use of 5S to keep and maintain a sterile and safe environment for patients and self.
- Obtain call log for patients to return for further assistant on blood draw.
- Answered and received calls from patients for different issues about blood draw.
- Obtain all correct information from each patient.
- Ensure that all Documentation and paper work is correct on each patient.
- Gives quality patient care and satisfaction while performing lab draw.
Fork Operator
Ardagh Group / Trivium Packaging
Roanoke, VA
05.2019 - 06.2020
- Loaded Pallets on trucks to be distributed to different warehouses, Put Away product throughout warehouse in different locations, Transported Product to be loaded on trucks, and Pull Orders from warehouse to be loaded and distributed
Assistant Supervisor/ Hairstylist
Two Penny's Beauty& Barber Salon
Roanoke, VA
01.1998 - 05.2019
- Supervised and Managed Salon with 7 full time employees.
- Maintained salon books by using Microsoft Applications,(Excel, Word, PowerPoint, etc.).
- Provided Customer Service and Satisfaction through calls to clients for booking appointments, canceling, and rescheduling appointments.
- Insured that all clients were pleased with services provided to them in person and by calls.
- Performed daily duties that included cash handling, purchasing products, inventory of products and supplies and expenses paid.
- Opened and Closed salon daily.
- Established a strong relationship with client base to generate long term business.
- Perform different hair services that included promoting and educating clients on products and services to achieve and maintain healthy hair.
- Perform Chemical services , hair cuts, weaving techniques, wig making and natural hair care to clients.
Hairstylist
Total Elegance Hair Salon
Roanoke, VA
01.1994 - 01.1998
- Provide beauty services, such as cutting, coloring, styling hair, massaging and treating scalp, shampoo hair, dress wigs, remove hair.
- Performed different hairstyles to clients, advised clients on different procedures and products to obtain and keep up with healthy hair.
- Performed Customer Service duties that included calling clients, booking appointments, and rescheduling appointments for clients.
- Used windows to keep up with daily totals of services performed.
Certified Nursing Assistant (CNA)
Housecall Health Care
Roanoke, VA
03.1992 - 01.1996
- Provide or assist with basic care or support under the direction of onsite licensed nursing staff.
- Perform duties such as monitoring of health status, feeding, bathing, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility.
- Includes nursing care attendants, nursing aides, and nursing attendants.
- Went into patients home to give care to each individual patient.
Education
Phlebotomist
QUEST DIAGNOSTICS
Roanoke, VAHairstylist
ATI Hollywood School of Beauty
Roanoke, VAAssociate's Degree - Criminal Justice
Virginia Western Community College
Roanoke, VASkills
- Developed training and mentoring programs to elevate team capabilities
- Drove goal-oriented strategies to align team efforts with organizational objectives
- Oversaw staff management processes to enhance workforce productivity
- Cultivated strong customer service relationships to improve client loyalty
- Emphasized attention to detail to enhance quality of work
- Inspired employee motivation through recognition and support initiatives
- Established expectation setting frameworks to optimize team performance
Certification
06/1996 License Department of Professional and Occupational Regulation
Timeline
Residential Care Specialist
Fidura and Associates
08.2024 - Current
Patient Service Rep II
Quest Diagnostics
05.2023 - 04.2024
Fork Operator
Ardagh Group / Trivium Packaging
05.2019 - 06.2020
Owner/Operator
Siz Son's Creations
05.2016 - Current
Assistant Supervisor/ Hairstylist
Two Penny's Beauty& Barber Salon
01.1998 - 05.2019
Hairstylist
Total Elegance Hair Salon
01.1994 - 01.1998
Certified Nursing Assistant (CNA)
Housecall Health Care
03.1992 - 01.1996
Phlebotomist
QUEST DIAGNOSTICS
Hairstylist
ATI Hollywood School of Beauty
Associate's Degree - Criminal Justice
Virginia Western Community College