Sonya Blevins
Robbinsville,NC
Summary
Detail-oriented office manager skilled in fostering effective communication and optimizing workflows. Known for exceptional customer service and a strong focus on team collaboration, ready to drive operational excellence and improve client satisfaction.
Overview
4
4
years of professional experience
Work History
Office Manager
Ironhorse Motorcycle Lodge
Robbinsville, NC
06.2023 - Current
- Coordinated daily office operations to ensure efficient workflow and organization
- Trained new employees on office procedures, fostering a cohesive work environment.
- Oversaw vendor relationships to secure quality services and negotiate favorable contracts.
- Enhanced communication channels within the team, promoting transparency and responsiveness.
- Conducted regular audits of office processes, identifying areas for improvement and optimization.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented inventory management systems to streamline supplies procurement and reduce costs.
- Developed office policies that improved operational efficiency and employee satisfaction.
Night Auditor
Quality Inn
Robbinsville, NC
07.2022 - 06.2023
- Managed night audit operations to ensure accurate financial reporting and guest satisfaction.
- Reconciled daily transactions, maintaining precise records for accounting purposes.
- Provided exceptional customer service during overnight shifts, addressing guest inquiries and concerns promptly.
- Oversaw room assignments and reservations, optimizing occupancy rates and revenue generation.
- Monitored security systems to ensure safety of guests and property during nighttime hours.
Education
Associate of Science - Medical Assisting
Tri-County Community College
Murphy, NC05-2016
Skills
- Customer service
- Office management
- Clear oral/written communication
- Scheduling and calendar management
- Inventory control
- Employee supervision
- Operations management
- Employee training
- Policy implementation
- Decision-making
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Office Manager
Ironhorse Motorcycle Lodge
06.2023 - Current
Night Auditor
Quality Inn
07.2022 - 06.2023
Associate of Science - Medical Assisting
Tri-County Community College