Sonya Bonus
Lafayette,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Ability to work with group homes, and care takers to ensure the customer is taken care of.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
Parkside Pharmacy
06.2012 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Supported patient communication by answering basic inquiries regarding medications.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
Walmart
05.2005 - 05.2012
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new staff on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Rossville Jr/Sr High School
Rossville, IN05-2006
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Active listening
- Critical thinking
- Relationship building
Timeline
Pharmacy Technician
Parkside Pharmacy
06.2012 - Current
Customer Service Representative
Walmart
05.2005 - 05.2012
High School Diploma -
Rossville Jr/Sr High School