Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Christian

Atlanta,GA

Summary

Detail-oriented customer service professional with over 10 years of experience in managing high-volume phone and email communications, order processing, CRM documentation, and cross-functional collaboration. Demonstrated expertise in efficiently resolving customer inquiries while maintaining accuracy and achieving strong satisfaction metrics. Committed to enhancing customer experiences through effective communication and problem-solving skills, consistently driving positive outcomes. Proven ability to thrive in fast-paced environments, ensuring seamless operations and fostering lasting client relationships.

Industrious Senior Sales Representative with undeniable potential in generating great leads. Consistently exceeded sales goals.

Overview

8
8
years of professional experience

Work History

Senior Account Executive

Yelp Inc.
01.2023 - 01.2024
  • Managed high-volume inbound/outbound communications via phone and email
  • Processed agreements and maintained 100% Salesforce documentation accuracy
  • Provided pricing details and collaborated with internal teams
  • Achieved 110–125% of performance targets

HR Operations Support

Atlanta Marriott Marquis
01.2022 - 01.2023
  • Coordinated onboarding documentation for 50+ employees
  • Maintained accurate records in HRIS systems
  • Ensured compliance with company policies

Senior Client Sales Consultant

Ideal Image
01.2020 - 01.2022
  • Responded to client inquiries regarding services, pricing, and scheduling
  • Maintained 95%+ customer satisfaction rating
  • Exceeded revenue targets by 20% average

Senior Customer Service Representative

Zendesk
01.2016 - 01.2020
  • Managed 60–80 daily customer interactions via phone and email
  • Achieved 97% satisfaction rating
  • Reduced escalations by 22% through proactive resolution

Education

Fashion Design & Marketing -

Art Institute of Atlanta

Business Development & Sales Strategy Certificate -

DeVry University

Skills

  • Order management
  • Proficient in Salesforce CRM
  • Integrated communication strategies
  • Pricing Support
  • Customer Inquiry Resolution
  • Cross-Functional Collaboration
  • Data Accuracy
  • Process Improvement
  • Experienced with Microsoft Office applications
  • Analytical Problem Solving

Timeline

Senior Account Executive

Yelp Inc.
01.2023 - 01.2024

HR Operations Support

Atlanta Marriott Marquis
01.2022 - 01.2023

Senior Client Sales Consultant

Ideal Image
01.2020 - 01.2022

Senior Customer Service Representative

Zendesk
01.2016 - 01.2020

Fashion Design & Marketing -

Art Institute of Atlanta

Business Development & Sales Strategy Certificate -

DeVry University