Sabina Dhillon-Morales
Toledo,OH
Summary
Bilingual public service professional with 15+ years in library services and community engagement. Proven track record in customer service, team leadership, and cross-departmental coordination. Expertise in circulation operations, outreach programming, and database management, enhancing user satisfaction and resource access. Committed to fostering inclusive environments that promote lifelong learning and wellness for diverse populations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Circulation Clerk II
Toledo Lucas County Public Library
Toledo, OH
11.2008 - Current
- Serve as key front-line support across multiple library branches, including Point Place, Mott, and King.
- Handle circulation desk operations: check-in/out, renewals, holds, and patron account troubleshooting.
- Assist with onboarding new hires and cross-training peers in Millennium software and branch policies.
- Provide research support, book selection assistance, and guidance for library resources to patrons of all ages.
- Ensure accuracy in daily cash handling and payment reconciliation across multiple transaction types.
- Frequently assigned to support staffing gaps across branches due to strong reliability and cross-training skills.
Administrative Intern
Heartland Holly Glen – HCR ManorCare
Toledo, OH
02.2010 - 04.2010
- Supported long-term care operations and documentation audits for licensing and compliance.
- Created organizational systems for filing contracts, policies, and onboarding packets.
- Assisted with resident and family interviews to improve intake experience and service quality.
Student Nurse (Clinical Rotations)
Fresno City College
Fresno, CA
08.2006 - 04.2008
- Completed community-focused care rotations, emphasizing public health, senior support, and inclusive communication.
- Delivered care and assisted with documentation in diverse healthcare settings; supported vulnerable populations.
Certified Nurse Aide (CNA)
Vintage Faire Nursing Home
Modesto, CA
10.2004 - 11.2004
- Supported residents’ emotional and daily needs; enhanced quality of life through attentive, dignified care.
Nurse Assistant
Sunset Home & Retirement Communities
Toledo, OH
06.2003 - 08.2003
- Assisted senior residents with daily living and participated in rehabilitation care plans.
Education
Bachelor of Science - Healthcare Administration
Mercy College of Northwest Ohio
Toledo, OH05.2010
Bachelor of Arts -
University of Toledo
Toledo, OH01.1999
RN Coursework
Fresno City College
Fresno, CAPre-RN Coursework
Modesto Junior College
Modesto, CASkills
- Library Operations & Circulation Management
- Public Service & Community Engagement
- Front Desk & Patron Services
- Conflict Resolution & Problem Solving
- Cross-Branch Support & Staff Training
- Event Support & Outreach Programming
- Cash Handling, POS & Financial Reporting
- Data Entry & Record Management
Certification
- CPR / First Aid, Previously Certified
- CNA – California, Expired
Technical And Language Skills
- Millennium Library System, Sierra
- Microsoft Office Suite (Word, Excel, Publisher)
- Canva, Adobe Photoshop
- Fluent in English, Punjabi, Hindi, and Urdu
Affiliations
- Arts & Crafts (DIY projects, seasonal décor)
- Cricut Design & Personalized Gifting
- Cooking & Baking for Family and Friends
- Coffee Aficionado
- Community Volunteering & Cultural Events
Languages
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
References
References available upon request.
Timeline
Administrative Intern
Heartland Holly Glen – HCR ManorCare
02.2010 - 04.2010
Circulation Clerk II
Toledo Lucas County Public Library
11.2008 - Current
Student Nurse (Clinical Rotations)
Fresno City College
08.2006 - 04.2008
Certified Nurse Aide (CNA)
Vintage Faire Nursing Home
10.2004 - 11.2004
Nurse Assistant
Sunset Home & Retirement Communities
06.2003 - 08.2003
Bachelor of Science - Healthcare Administration
Mercy College of Northwest Ohio
Bachelor of Arts -
University of Toledo
RN Coursework
Fresno City College
Pre-RN Coursework
Modesto Junior College