Sonya Dixon
Whitesburg,Kentucky
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Tampa, FL
05.2023 - 12.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.***************
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Implemented innovative methods for streamlining the customer service process.
Technical Support Representative
Sitel
Hazard, Kentucky
02.2022 - 01.2023
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Troubleshot customer inquiries related to software and hardware issues.
- Recommended upgrades or additional features that could enhance user experience.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZTimeline
Customer Service Representative
Concentrix
05.2023 - 12.2023
Technical Support Representative
Sitel
02.2022 - 01.2023
Some College (No Degree) - Business Administration
University of Phoenix
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