Sonya Hilliard
Baton Rouge,LA
Summary
Resourceful and known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Dispatcher
Our Lady Of The Lake Hospital
Baton Rouge, LA
02.2023 - Current
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Overnight Stocker
Walmart
Baton Rouge, LA
06.2022 - 01.2023
- Received and stocked merchandise in a timely manner.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
COVID-19 Testing Site Manager
MAVERICK
Natchez, MS
08.2021 - 05.2022
- Performed daily quality control checks to ensure accuracy of laboratory equipment used for testing purposes.
- Maintained accurate records of all tests performed at the site including patient demographics and test results.
- Developed a reporting system that provided detailed information on the number of tests conducted each day at the site.
- Assisted in developing strategies to increase access to COVID-19 testing services in underserved communities.
- Served as point of contact for team members, parent organization and public health entities to inform on operations and testing data.
Education
Wilkinson County High School
Woodville, MS05-2019
Skills
- Database Management
- Dispatch Coordination
- Schedule Management
- Customer Relations
- Data Entry
- Improving operations
Timeline
Dispatcher
Our Lady Of The Lake Hospital
02.2023 - Current
Overnight Stocker
Walmart
06.2022 - 01.2023
COVID-19 Testing Site Manager
MAVERICK
08.2021 - 05.2022
Wilkinson County High School
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