Sonya Joseph
Brooklyn
Summary
Dynamic and safety-focused Bus Operator with a clean driving record and extensive experience at Nice Transdev & MTA Bus Authority Proven ability to enhance passenger satisfaction through exceptional customer service and effective communication. Skilled in vehicle inspection and defensive driving, ensuring operational readiness and safety in all conditions. Committed to fostering a positive environment for both passengers and colleagues.
Overview
8
8
years of professional experience
Work History
Bus Operator
Nice Transdev
Nassau, NY
01.2026 - Current
- Operated buses safely following established routes and schedules.
- Ensured passenger safety by adhering to traffic regulations and operational protocols.
- Assisted passengers with boarding, disembarking, and addressing inquiries effectively.
- Executed pre-trip inspections to identify maintenance issues and guarantee vehicle readiness.
- Demonstrated adaptability by managing various driving conditions and unexpected situations.
- Collaborated with team members to enhance overall service quality and customer satisfaction.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Transit Bus Operator
Mta Bus Authority Company
128-15 28th Ave College Point NY 11354
08.2021 - 04.2024
- Operated transit buses safely across designated routes, ensuring timely arrivals and departures.
- Monitored passenger safety during transit, enforcing rules and regulations to maintain order.
- Conducted pre-trip inspections on vehicles, identifying and reporting maintenance issues promptly.
- Assisted passengers with disabilities, providing support in boarding and disembarking as needed.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Transported customers to and from Location.
Paralegal Aid Assistant
IOS Staffing
60 Lafayette Street New York NY, 10013
01.2019 - 01.2020
- Conducted legal research to support case preparation and documentation
- Managed case files, ensuring timely updates and information retrieval.
- Maintained case management systems, improving workflow efficiency and tracking deadlines.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Conducted detailed client intakes and entered information into company database.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Attended court hearings and depositions to take notes and document proceedings.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Eligibility Specialist HRA - Heap
IOS Staffing
555 Madison Ave New York NY,
10.2017 - 04.2018
Education
GED - Accounting & Business, Management/ Leadership,,
John Dewey High Shcool
50 Ave X Brooklyn NY, 11223Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
Timeline
Bus Operator
Nice Transdev
01.2026 - Current
Transit Bus Operator
Mta Bus Authority Company
08.2021 - 04.2024
Paralegal Aid Assistant
IOS Staffing
01.2019 - 01.2020
Eligibility Specialist HRA - Heap
IOS Staffing
10.2017 - 04.2018
GED - Accounting & Business, Management/ Leadership,,
John Dewey High Shcool