Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Sonya Lane

Duncanville,TX

Summary

Proven leader and innovative entrepreneur with a track record of enhancing customer satisfaction and streamlining operations at Lane Xpress, LLC. Excelled in operations management and customer relations, achieving significant repeat business. Skilled in logistics and effective communication, consistently delivered exceptional service, boosting efficiency and productivity.

Overview

3
3
years of professional experience
2
2
Certification

Work History

Owner/CEO

Lane Xpress, LLC.
05.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.

Rideshare Driver

Uber
Dallas, TX
04.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Education

No Degree - Business Management

Angelina College
Lufkin, TX

Skills

  • Customer Relations
  • Small business operations
  • Verbal and written communication
  • Operations Management
  • Business Development
  • Customer Service
  • Quality Assurance
  • Desktops, Laptops, and Mobile Devices
  • Logistics

Certification



  • Certifications provided by Integrity Medical Courier Training.
  • HIPAA Certification May2024-May2025
  • Bloodborne Pathogen (BBP) Certification May2024-May2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner/CEO

Lane Xpress, LLC.
05.2024 - Current

Rideshare Driver

Uber
04.2021 - Current

No Degree - Business Management

Angelina College

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Sonya Lane